online balance Quicken download does not match bank balance [Edited]

Question

Online balance in the register does not match balance at the bank.  There are no pending transactions, and the register balance matches the bank balance.  It appears that the bank balance is not down loading to my online  balance in Quicken.  All the transactions are cleared in Quicken. This is not happening to all bank accounts at this institution.  I have tried deactivating and activating and also validating file.

[Edited - Readability]

Quicken Kristina · Answer

Thank you for your replies,

Quicken is not considering the last cleared transaction when reconciling in the register.

To clarify, is that last transaction downloaded into Quicken, but not reflecting in the reconcile, or is it not in your Quicken at all?

The online balance is information sent to Quicken by the financial institution.  If that is reflecting incorrectly in Quicken, then I recommend you contact Quicken Support directly for further assistance, as they will likely need to check the logs to confirm whether the problem is file-specific, or being caused by the data the financial institution is sending.  They are also able to escalate the issue as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

dwbrooks31 · Answer

Quicken is not considering the last cleared transaction when reconciling in the register.  The account list does have the correct balance as does the register.  It is the Online balance in the register that is not matching the on line balance at the bank.  It is not due to pending transactions.

[Edited - Readability]

dwbrooks31 · Answer

The bank is Pathfinder Bank  They use Express Web connect.  The Opening balance is correct