Fidelity issue with Netbenefits/Brokeragelink

Dan

I wouldn't have seen this until now because I didn't have any funds going to brokeragelink since the update until the new year. Fidelity has a sub account for brokeragelink that you can invest outside of your 401k funds. Before the change to fidelity last year, money going to brokeragelink didn't go into the 401k showed as a deposit to the brokeragelink account.

I won't know until tomorrow or Monday if the auto purchase transactions show up in brokeragelink, but today, I see a purchase of "unidentified security" in my main 401k for the amount that should have gone into the brokeragelink account. This never happened and if it continue, I will see double with amounts in 401k that are also in the brokeragelink account.

I am not sure how else to describe this, but Fidelity should understand how these netbenefits account should work (and worked with the old connection mechanism). Happy to answer other question or submit what you need for more troubleshooting.

Quicken Kristina

Hello @Dan,

Thank you for sharing your experience. There is a known issue with some transactions downloading as Unidentified Security. If you haven't already done so, please try following these troubleshooting steps from our Community Alert:

• Edit each affected transaction
  • Open the register for the 401(k) account.
  • For every transaction tied to Unidentified Security, edit the Security field to the actual security name shown on the bank website.
• Remove the placeholder
  • After all affected transactions are corrected, delete the “Unidentified Security” from your Security List.
• Re-match holdings
  • Go to Tools > Online Center and choose Fidelity Investments.
  • Select the 401(k) account, then open the Holdings tab.
  • Click Compare to Portfolio.
  • When prompted, proceed with Compare to Portfolio and match to the correct security.

Ensure every transaction previously pointing to “Unidentified Security” is corrected before deleting it. If the correct security name isn’t obvious, then confirm it from your Fidelity website holdings page.

If the steps above do not resolve the issue, then we ask that you please contact Quicken Support directly for further assistance and escalation if needed.

I hope this helps!