Fidelity NetBenefits and downloading transactions

Question

Hi, can anyone chime in on this—is the Fidelity issue where all downloaded transactions show "unidentified security" still ongoing? Any idea when it might be resolved?

Quicken Kristina · Answer

Thank you for your reply,

It should be a one-time process that fixes the issue.  If the issue persists, you would want to reach out to Quicken Support directly for further assistance.

Thank you!

Backpacker · Answer

Yes, I've seen those instructions. I would call that more of a "workaround" than "troubleshooting" since I'm assuming this has to be done for every download (in my case, twice a month); or is it a one time process that "fixes" the issue?

Quicken Kristina · Answer

Hello @Backpacker,

Thank you for reaching out.  This issue is a known issue.  If you haven't already done so, please follow the troubleshooting steps from our Community Alert on the issue:

* Edit each affected transaction* Open the register for the 401(k) account.
* For every transaction tied to Unidentified Security, edit the Security field to the actual security name shown on the bank website.

* Remove the placeholder* After all affected transactions are corrected, delete the “Unidentified Security” from your Security List.

* Re-match holdings* Go to Tools > Online Center and choose Fidelity Investments.
* Select the 401(k) account, then open the Holdings tab.
* Click Compare to Portfolio.
* When prompted, proceed with Compare to Portfolio and match to the correct security.

Ensure every transaction previously pointing to “Unidentified Security” is corrected before deleting it. If the correct security name isn’t obvious, then confirm it from your Fidelity website holdings page.

If the steps above do not resolve the issue, then we ask that you please contact Quicken Support directly for further assistance and escalation if needed.

I hope this helps!