My quicken can no longer update my account (Q Win, Canada)

Jen N
Jen N Quicken Windows Other Member
edited January 31 in Errors and Troubleshooting (Windows)

Quicken can no longer update my account. Yes, my bank has new website, but I have had this error for over 5 business days now.

Quicken Windows, Classic Deluxe

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Answers

  • Jen N
    Jen N Quicken Windows Other Member

    To update my question, Version R65.20, Canada Edition, Windows 10 Enterprise

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Jen N,

    Thanks for reaching out!

    Since your bank recently changed its website, Quicken will only be able to restore connectivity once the financial institution submits the updated URL and connection information to Quicken. This process must be completed by the bank—Quicken cannot manually update or override the URL on our end

    You can also find more details on this process in this support article, section titled “How can I fix an incorrect Homepage URL?”.

    However, to help look into this further, please let us know the name of the financial institution you are attempting to connect with, as well as the exact error message/code you're receiving.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    We haven't heard back from you in a while. Do you still need assistance?

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Jen N
    Jen N Quicken Windows Other Member

    Hi,

    Sorry, just looked at message now. The bank is Vancity Credit Union, also called Vancouver City Savings Credit Union

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