Report does not include all splits

Question

I created at 2025 annual report with income and expenses. The report randomly omits some splits. Since I use splits extensively within credit card payment entries, this means I have an annual report which is of unknown accuracy for any expense entered as a split. Quicken support has told me this is a known problem, with no commitment at this time to a fix. I consider this unacceptable—a report that is unreliable is essentially useless.

I found this because the annual expense for Auto:Fuel was way below what I knew the Fuel expense should be. (In other words, some of the Auto:Fuel splits were captured in the report and some weren't.) Now I have to check all the other items which are regularly entered as a split to determine which are incorrect. I enter all splits manually. I do not download from the credit card company.

I have made many reports before, and had never noticed this problem. However, it’s not easy to see unless a specific line item is immediately recognizable as off, so it might be longstanding. At the current time, it is very important for me to have an accurate report for an outside need.

Quicken Classic Deluxe Version 8.4.2 (Build 804.59835.100)

Mac OS 15.3.1

longtimeuser70 · Answer

Yes. In call with support I confirmed that all my settings were correct.

RickO · Answer

In the report setup, have you checked that "all" is checked for Accounts, Categories, Tags and Payees? And in the Advanced tab that all three of Reconciled, Cleared and Not Cleared are checked?

longtimeuser70 · Answer

thanks for the suggestion. I have tried to re-save or re-do the report many times. The problem remains. It is interesting the the same items are repeatedly omitted, yet there does not seem to be any difference between the entries that appear in the report and those that are omitted.