I wanted to document a pretty frustrating experience in case others are running into the same thing, and honestly to ask whether there is any real path to getting this fixed.
I called Quicken support to report that the Wealthsimple integration appears to be broken and is bizarrely using a Mint.com access token. To my absolute astonishment, at the suggestion of the support agent, I entered my Wealthsimple password into the Mint token flow and it actually proceeded to the next screen and let me add accounts.
So yes, the integration “kind of” works, but in a very broken way.
What I saw:
• The connection is mislabeled as Mint.com, not Wealthsimple
• Some accounts showed up (for example, my cash accounts)
• The most important account for me, the Wealthsimple credit card, was completely missing
• Transactions in the checking/cash account were clearly wrong or partially wrong
• Vendor names were mangled or nonsensical
In other words, this is not a user error. Something is fundamentally wrong with the connector.
First support call:
The first agent acknowledged there was likely an integration problem and was eager to file an issue with Quicken’s internal bank integration team. However, the process was unbelievably slow and repetitive. She spent about 30 minutes filling out forms, asking me the same questions multiple times, and reading scripts. I had clearly demonstrated the issue.
Eventually I had to leave for work. She told me that unless I completed their exact process, exactly the way their developers require, nothing would be investigated or fixed. She gave me a ticket number and said I could call back to finish it later.
Ticket number: 12167467
Because support hours are limited, I work full time, and I have many other responsibilities, it took me about a week to call back.
Second support call (today):
• About 20 minutes on hold before reaching someone
• Roughly 25 minutes either showing him the issue on screen or waiting in long silences while he “worked on it”
• He repeatedly insisted the problem must be something wrong with my bank settings
• I pushed back and explained, again, that this is clearly a broken integration
• He said he would “look into filing a bug”
• He went quiet and said “I need some time”
• We were screen sharing the entire time
• Then he hung up
• No call back
I was still screen sharing with Quicken support and eventually had to end the session myself. At that point the support queue was back up to 30 minutes, so I gave up.
So I am genuinely asking:
Is there actually a way to get Quicken to fix their program when a bank integration is broken like this?
Or is the reality that I should stop wasting time and move on to something else?
I am not a casual user. I am pointing out a very real, very concrete integration failure with a major Canadian financial institution. The integration is mislabeled, incomplete, and demonstrably incorrect.
Right now, the support process makes it feel like there is no real escalation path and no ownership of issues like this. If anyone from Quicken monitors these forums, I would genuinely like to know what the intended path is here, because from the outside it looks like there isn’t one.
