Business Invoice issue with Ship To addresses

MarcR
MarcR Quicken Canada Subscription Member ✭✭✭
in All Things Canadian (Windows)

A Heads UP for users on Version R65.25 Build 27.1.65.20 Canada Business & Personal

I was doing a search for an older invoice with a particular name and when I opened the form for the invoice, it showed an incorrect address. Upon further investigation, ALL of my invoices are now showing the same incorrect address. I tried a new invoice entry with a ship to address of xyz and sure enough, after saving and closing and returning to the form, shows the same incorrect address.

I tried looking up the error in the community using my subject title above with no luck. I tried validating my file but did not see any joy after retrying. A subsequent 2 hour call to support yielded plenty of attempts at fixing but again no help. Then the agent found an existing issue found here.

https://community.quicken.com/discussion/7968792/ongoing-12-16-25-qwin-job-site-addresses-in-invoices-change-automatically-after-saving

I guess this is a full Quicken issue, not just the Canadian version. Will have to wait for a resolution, likely in the form of a next update.

Regards🙄

Comments

  • D38FL
    D38FL Quicken Windows Subscription Member

    I'm running into the issue with Quicken Business & Personal (R65.29)…. It is becoming problematic having to update to the correct address and print every time I want to generate an invoice.

  • LeslieR
    LeslieR Quicken Windows Subscription Member

    this problem has been happening for awhile. I sent invoices from 2024 and 2025 same issues. Anyone know another invoicing software that they would recommend?

  • mancini
    mancini --Select One-- Member ✭✭

    +1 same issue, please fix ASAP

  • Valderi
    Valderi Quicken Windows Subscription Member ✭✭✭✭

    You can update infos on your invoces:
    click on "Business"
    Then "Business actions" on the right
    Then choose "Invoices and estimates"
    Choose "Design invoice forms"
    You should see your invoice form. Click Twice on the "Company address and correct it.
    Don't forget to save your work by clicking on "Layout" and "save".

    Hope it help.

  • andyhamrick1
    andyhamrick1 Quicken Windows Subscription Member

    Quicken has known about this issue since December 2025 and it is now February 2026 and no update or solution. Once I save an invoice and close it, the Ship To address changes to the Bill To address.

    It is quite frustrating

    Quicken any updates on this issue?

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @andyhamrick1 We're other users, and can't answer your question.

    And Q never announces what's in an update until it's released.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • LenZilk
    LenZilk Quicken Windows Subscription Member

    Same issue here and I am done. I've been using Quicken for years but this is the last straw. I am so frustrated with the constant crashes and sync issues which have caused so much lost time for me. I won't be renewing this software ever again. Time to move on to an actual accounting software that has proper support.

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