Help link goes to a 404 - page not found error

Michael Rosen
Michael Rosen Member ✭✭✭
edited January 22 in Errors and Troubleshooting (Windows)

Clicking on the help link for Spending Balance in In/Out/What's Left leads to a 404 page not found error.

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited January 22

    Hello @Michael Rosen,

    Thank you for sharing your experience and reporting this issue you are running into.

    I am unable to recreate this in my own Quicken. I have some follow-up questions for you that will hopefully help us narrow down what could be causing this.

    • If you go to Help>Quicken Help, do you still get the 404 error? Screenshot 2026-01-22 at 8.07.10 AM.png
    • Are you using any VPN/Firewall/Antivirus?
      • If so, try temporarily disabling it to see if it resolves the 404 error.
    • What web browser is set as your default?
      • Try changing your default web browser.

    Let me know how it goes!

    Quicken Alyssa

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  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    I'm not quite sure if I'm looking at the same view that @Michael Rosen is looking at, but the two (?) icons circled in red in the image below result in the same 404 error. The third icon works OK.

    image.png

    Would be nice, if the webpage displaying the 404 error could be changed to display the failing URL … that would go a long way towards finding the problem.

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