Was there ever a resolution to Nordstrom Card?

Michael Rosen

I realized my online services was no longer setup. Then when started having problems I searched here and found status posts from last January.

The Nordstrom credit card site is nordstromcard.com, but the online account setup shows nordstrom.com. Not sure if that makes a difference.

I do get prompted to request a 2FA code.

Then this happens.

Quicken Classic Premier Version R65.29 Build 27.1.65.29

Windows 11 Pro Version 25H2

Quicken Alyssa

Hello @Michael Rosen,

Thank you for reporting the issue you are seeing and posing this question!

I reviewed your connections internally, and you are getting a CC-501, which is currently a Known Issue with Nordstrom.

Please check out the linked alert and bookmark it to be notified of any updates/changes as they occur.

Thank you!

Greg Brown

Still an issue for me. I receive this error AFTER receiving the "code" in my email and entering it into Quicken…

zwheeloc

I get the following error when I try and Add Accounts under Accounts in Quicken Mac and choose Nordstrom (which is featured as the most popular).

$app_build_number: 804.59835.100
$app_version_string: 8.4.2
$model: MacBookPro16,1
$os_version: 26.2
$screen_height: 1440
$screen_width: 2560
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: DA84F1B3-394A-479E-A7C5-1500D5184DCD
cloudStatus: 32
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2025-12-28 16:14:43 +0000
dataset_id: 518602676020170496
dataset_platform: QMAC
date (EST): 2026-02-14 17:05:51
date (GMT): 2026-02-14 22:05:51
date (PST): 2026-02-14 14:05:51
desktopFileGuid: DA84F1B3-394A-479E-A7C5-1500D5184DCD
document_qcs_id: 31900015475478528
documentDisplayName: Finances.quicken
documentUserId: 31900015475478528
documentUserName: xxxx.@mac.com
early_access: 1
executable_architecture: 16777223
installation_id: 1EEC1E32-0BF9-4E9C-9DFC-C61667D52EFB
is_executable_architecture_intel: 1
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: E437FD73-DBFF-4F9B-98E6-EFE8D6291D35
localTimeZone: America/New_York (EST)
mp_device_model: MacBookPro16,1
rawAggregatorPref: fdp
receiptUserId: 31900015475478528
receiptUserName: xxxx@mac.com
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: light
systemTimeZone: America/New_York (EST)
tier: Starter
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY

errors count: 1

error #1
level: 4 (Debug = 0, Critical = 6)

description:
add account error

suggestion:
Try again later.

system description:
institution login: can't setup (MFA response problem)

BID: 12139

FI name: Nordstrom Card Account

request:
{
"mfaResponses" : [
{
"key" : "sH75Nd1w1hmOfgG4HBNwPFyBuTnFX6z8U2V8i2AhEoE=",
"response" : "260596"
}
]
}

response:
{
"status" : "AGGREGATION_IN_PROGRESS",
"institutionLoginId" : "525595642669056512",
"isProcessing" : true
}

pollResponse:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-101",
"aggStatus" : "CP_SCRIPT_ERROR",
"isProcessing" : false,
"cpAggStatusDetail" : "Could not Execute '@.scraper.scrapediv' at Position(file=acquire.isl, line=169, column=31, endLine=169, endColumn=73).\nCould not Execute '@.this.getfieldvalue' at Position(file=lib/common_files_library/scraper.isl, line=40, column=20, endLine=40, endColumn=93).\nCould not Execute '@.this.getfieldvaluebasedonpath' at Position(file=lib/common_files_library/scraper.isl, line=308, column=18, endLine=308, endColumn=89).\nCould not Execute '@.this.getfieldvaluefrompage' at Position(file=lib/common_files_library/scraper.isl, line=427, column=15, endLine=427, endColumn=66).\nCould not Execute '@.hb.element'. Error='PlaywrightException: Error {\n message='Error: strict mode violation: locator("//div[contains(@class ,'transactions-list-container')]").locator("//div[@class ='bb-list__item']").nth(4).locator("//span[contains(@class ,'amount bb-amount__value')]") resolved to 2 elements:\n 1) <span class="amount bb-amount__value" data-role="bb-am…>…</span> aka getByText("$248.00")\n 2) <span class="amount bb-amount__value" data-role="bb-am…>…</span> aka getByText("$109.82")\n\n name='Error\n stack='Error: Error: strict mode violation: locator("//div[contains(@class ,'transactions-list-container')]").locator("//div[@class ='bb-list__item']").nth(4).locator("//span[contains(@class ,'amount bb-amount__value')]") resolved to 2 elements:\n 1) <span class="amount bb-amount__value" data-role="bb-am…>…</span> aka getByText("$248.00")\n 2) <span class="amount bb-amount__value" data-role="bb-am…>…</span> aka getByText("$109.82")\n\n at CRExecutionContext.evaluateWithArguments (/app/tmp/playwright-java-5817315484070224773/package/lib/server/chromium/crExecutionContext.js:92:33)\n at async LongStandingScope._race (/app/tmp/playwright-java-5817315484070224773/package/lib/utils/manualPromise.js:96:14)\n at async evaluateExpression (/app/tmp/playwright-java-5817315484070224773/package/lib/server/javascript.js:241:12)\n at async /app/tmp/playwright-java-5817315484070224773/package/lib/server/frames.js:635:22\n at async Frame.retryWithProgressAndTimeouts (/app/tmp/playwright-java-5817315484070224773/package/lib/server/frames.js:923:24)\n at async /app/tmp/playwright-java-5817315484070224773/package/lib/server/frames.js:621:14\n at async ProgressController.run (/app/tmp/playwright-java-5817315484070224773/package/lib/server/progress.js:82:22)\n at async FrameDispatcher.waitForSelector (/app/tmp/playwright-java-5817315484070224773/package/lib/server/dispatchers/frameDispatcher.js:106:85)\n at async LongStandingScope._race (/app/tmp/playwright-java-5817315484070224773/package/lib/utils/manualPromise.js:96:14)\n at async FrameDispatcher._handleCommand (/app/tmp/playwright-java-5817315484070224773/package/lib/server/dispatchers/dispatcher.js:96:14)\n}\nCall log:\n- waiting for locator("//div[contains(@class ,'transactions-list-container')]").locator("//div[@class ='bb-list__item']").nth(4).locator("//span[contains(@class ,'amount bb-amount__value')]")\n' at Position(file=lib/common_files_library/scraper.isl, line=456, column=18, endLine=456, endColumn=43)."
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "525595642669056512",
"isProcessing" : false
}

(Edited to remove private info)

Quicken Alyssa

Hello @zwheeloc & @Greg Brown,

Thank you both for adding to this discussion.

This issue is ongoing and being investigated. Please continue to refer to the Alert. Any updates/changes to the status of this situation will be posted there.

Thanks again!

Greg Brown

I was finally able to add Nordstrom Card last week…