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Was there ever a resolution to Nordstrom Card?

Michael Rosen

I realized my online services was no longer setup. Then when started having problems I searched here and found status posts from last January.

The Nordstrom credit card site is nordstromcard.com, but the online account setup shows nordstrom.com. Not sure if that makes a difference.

I do get prompted to request a 2FA code.

Then this happens.

Quicken Classic Premier Version R65.29 Build 27.1.65.29

Windows 11 Pro Version 25H2

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download transactions

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Quicken Alyssa

Hello @Michael Rosen,

Thank you for reporting the issue you are seeing and posing this question!

I reviewed your connections internally, and you are getting a CC-501, which is currently a Known Issue with Nordstrom.

Please check out the linked alert and bookmark it to be notified of any updates/changes as they occur.

Thank you!

Greg Brown

Still an issue for me. I receive this error AFTER receiving the "code" in my email and entering it into Quicken…

zwheeloc

I get the following error when I try and Add Accounts under Accounts in Quicken Mac and choose Nordstrom (which is featured as the most popular).

$app_build_number: 804.59835.100
$app_version_string: 8.4.2
$model: MacBookPro16,1
$os_version: 26.2
$screen_height: 1440
$screen_width: 2560
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: DA84F1B3-394A-479E-A7C5-1500D5184DCD
cloudStatus: 32
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2025-12-28 16:14:43 +0000
dataset_id: 518602676020170496
dataset_platform: QMAC
date (EST): 2026-02-14 17:05:51
date (GMT): 2026-02-14 22:05:51
date (PST): 2026-02-14 14:05:51
desktopFileGuid: DA84F1B3-394A-479E-A7C5-1500D5184DCD
document_qcs_id: 31900015475478528
documentDisplayName: Finances.quicken
documentUserId: 31900015475478528
documentUserName: xxxx.@mac.com
early_access: 1
executable_architecture: 16777223
installation_id: 1EEC1E32-0BF9-4E9C-9DFC-C61667D52EFB
is_executable_architecture_intel: 1
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: E437FD73-DBFF-4F9B-98E6-EFE8D6291D35
localTimeZone: America/New_York (EST)
mp_device_model: MacBookPro16,1
rawAggregatorPref: fdp
receiptUserId: 31900015475478528
receiptUserName: xxxx@mac.com
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: light
systemTimeZone: America/New_York (EST)
tier: Starter
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY

errors count: 1

error #1
level: 4 (Debug = 0, Critical = 6)

description:
add account error

suggestion:
Try again later.

system description:
institution login: can't setup (MFA response problem)

BID: 12139

FI name: Nordstrom Card Account

request:
{
"mfaResponses" : [
{
"key" : "sH75Nd1w1hmOfgG4HBNwPFyBuTnFX6z8U2V8i2AhEoE=",
"response" : "260596"
}
]
}

response:
{
"status" : "AGGREGATION_IN_PROGRESS",
"institutionLoginId" : "525595642669056512",
"isProcessing" : true
}

pollResponse:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-101",
"aggStatus" : "CP_SCRIPT_ERROR",
"isProcessing" : false,
"cpAggStatusDetail" : "Could not Execute '@.scraper.scrapediv' at Position(file=acquire.isl, line=169, column=31, endLine=169, endColumn=73).\nCould not Execute '@.this.getfieldvalue' at Position(file=lib/common_files_library/scraper.isl, line=40, column=20, endLine=40, endColumn=93).\nCould not Execute '@.this.getfieldvaluebasedonpath' at Position(file=lib/common_files_library/scraper.isl, line=308, column=18, endLine=308, endColumn=89).\nCould not Execute '@.this.getfieldvaluefrompage' at Position(file=lib/common_files_library/scraper.isl, line=427, column=15, endLine=427, endColumn=66).\nCould not Execute '@.hb.element'. Error='PlaywrightException: Error {\n message='Error: strict mode violation: locator("//div[contains(@class ,'transactions-list-container')]").locator("//div[@class ='bb-list__item']").nth(4).locator("//span[contains(@class ,'amount bb-amount__value')]") resolved to 2 elements:\n 1) … aka getByText("$248.00")\n 2) … aka getByText("$109.82")\n\n name='Error\n stack='Error: Error: strict mode violation: locator("//div[contains(@class ,'transactions-list-container')]").locator("//div[@class ='bb-list__item']").nth(4).locator("//span[contains(@class ,'amount bb-amount__value')]") resolved to 2 elements:\n 1) … aka getByText("$248.00")\n 2) … aka getByText("$109.82")\n\n at CRExecutionContext.evaluateWithArguments (/app/tmp/playwright-java-5817315484070224773/package/lib/server/chromium/crExecutionContext.js:92:33)\n at async LongStandingScope._race (/app/tmp/playwright-java-5817315484070224773/package/lib/utils/manualPromise.js:96:14)\n at async evaluateExpression (/app/tmp/playwright-java-5817315484070224773/package/lib/server/javascript.js:241:12)\n at async /app/tmp/playwright-java-5817315484070224773/package/lib/server/frames.js:635:22\n at async Frame.retryWithProgressAndTimeouts (/app/tmp/playwright-java-5817315484070224773/package/lib/server/frames.js:923:24)\n at async /app/tmp/playwright-java-5817315484070224773/package/lib/server/frames.js:621:14\n at async ProgressController.run (/app/tmp/playwright-java-5817315484070224773/package/lib/server/progress.js:82:22)\n at async FrameDispatcher.waitForSelector (/app/tmp/playwright-java-5817315484070224773/package/lib/server/dispatchers/frameDispatcher.js:106:85)\n at async LongStandingScope._race (/app/tmp/playwright-java-5817315484070224773/package/lib/utils/manualPromise.js:96:14)\n at async FrameDispatcher._handleCommand (/app/tmp/playwright-java-5817315484070224773/package/lib/server/dispatchers/dispatcher.js:96:14)\n}\nCall log:\n- waiting for locator("//div[contains(@class ,'transactions-list-container')]").locator("//div[@class ='bb-list__item']").nth(4).locator("//span[contains(@class ,'amount bb-amount__value')]")\n' at Position(file=lib/common_files_library/scraper.isl, line=456, column=18, endLine=456, endColumn=43)."
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "525595642669056512",
"isProcessing" : false
}

(Edited to remove private info)

Quicken Alyssa

Hello @zwheeloc & @Greg Brown,

Thank you both for adding to this discussion.

This issue is ongoing and being investigated. Please continue to refer to the Alert. Any updates/changes to the status of this situation will be posted there.

Thanks again!

Greg Brown

I was finally able to add Nordstrom Card last week…

Quicken Alyssa

@Greg Brown,

Thank you for following up and letting us know you have been able to successfully add this account.

The alert remains open at this time.

Thanks again.

LenoreK

I also have issues with Nordstrom credit card download, into Quicken Windows, since Nov 2025. I've been looking at lots of previous discussions on this website, and they are all closed even though the issues are not resolved. So forgive me for posting when my symptoms are different from this one.

Today, hooray ALMOST, I got transactions downloaded from the Nordstrom Visa. Yay, ALMOST, because every transaction is reversed, meaning they are shown as payments when they are charges.

PLEASE PLEASE get this feature fixed. It's now been 4 months, and of course from Nov 2024 thru about July or August 2025, the same feature from the same credit card was also not working. So we paying Quicken customers hardly ever got successful downloads for a long time, and we're still not getting successful downloads. PLEASE PLEASE fix it. This Quicken product exceeds the definition of low quality. It would have to be improved from not working at all, to working some of the time, in order to be low quality. It is lower than low quality.

Quicken Alyssa

@LenoreK,

Thank you for adding to this discussion.

The Alert for this issue remains open. Please bookmark the linked alert to stay updated on progress/changes as they occur.

Thank you!

LenoreK

Today I get an error from Nordstrom credit card. No data. Same old same old. Quicken is extremely poor quality for credit card downloads! Hasn't worked for most of 1.5 years!

Boatnmaniac

I just noticed something odd when typing in Nordtrom in the search field for Add Account: There are 2 different Nordstrom Card Account listings. In the picture below:

The one highlighted in yellow is the one that has the URL for www.nordstrom.com.
The blue shaded one is the one that has the URL for www.nordstromcard.com.

My guess is that one of these is incorrect and should probably be removed. Does anyone know which one is the correct one to use?

Michael Rosen

I checked my online services tab tonight and saw a message about a new way to connect. After entering my credentials and getting two 2FA codes it finally worked and downloaded transactions.

Michael Rosen

I take that back. Everything is reversed. Payments I made are showing up as charges.

Charges are showing up as payments.

I'm currently on R66.23 Build 27.1.66.23.

Thanks.

dk1495

I'm currently seeing the same problem. Charges are listed as payments, and vice-versa. I'm also running R66.23, build 27.1.66.23.

Quicken Alyssa

Hello All,

Thank you for updating this discussion with your progress.

While there is still an Open Alert for this financial institution, it seems the situation is transforming for some. Given that you are now seeing transactions download incorrectly, it is best to contact Quicken Support directly. They will be able to collect log files and transaction examples from you and process an escalation for this if needed.

Hope this helps!