OL-221 with Truist

System

This discussion was created from comments split from:

Fidelity Securities Mismatch FZFXX Treasury MMF

.

upset user

Why does Quicken continue to have so many problems? I am now experiencing the following error "OL-221-B AND OL-221-A" when I download updates from my Truist Account. I would not recommend Quicken software to anyone based on the number of problems I have experienced over the last year. Every Quicken update comes with new set problems. and frustration.

Quicken Kristina

Hello @upset user,

Thank you for letting us know you're seeing an issue with OL-221 errors. To clarify, is this happening when importing a QFX/Web Connect file into Quicken, or are you seeing this error when running One Step Update (OSU)?

If you are encountering this error when running OSU, then please follow these steps from our article on OL-221 errors:

1. Open Tools > One Step Update Summary to find the bank where this OL error is presented. Also, verify the exact error code you are getting to confirm it is one of the errors covered here.

2. Open the register for this bank account.

3. Click Account Actions (button or gear icon) at the top right of the register.

4. Select Update Now.

Wait and try again later

If completing the Update Now process doesn't clear up the issue, try updating your accounts the next business day. This error may be caused by a temporary financial institution server outage or maintenance that may be resolved the next day.

If the issue persists

If the issue is not resolved after waiting, you will need to identify the connection type of the affected account(s) to determine what next steps need to be taken. To do this, go to Tools > Account List, find the affected account(s), and confirm the connection type in parentheses in the Transaction Download column.

• Direct Connect - You will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary.

If you are seeing this error when importing a QFX/Web Connect file, then please follow these steps from our article on Web Connect troubleshooting:

If you are seeing an OL-221 error

This error may be caused by your system date and time settings.

To adjust these settings in Windows:

1. Click the Start button, and then click Control Panel. In Windows 10, the Control Panel is located in the Windows System folder in the Start menu.
2. Click Clock, Language, and Regional, and then click Date and Time.
3. Click Change Date and Time to set the right time and date settings.

If you are still receiving this error after adjusting the date and time settings, this could indicate an issue with the QFX file itself. You will need to contact your bank to resolve this issue.

I hope this helps!