cc-501 Error on All Accounts

sgj31
sgj31 Member ✭✭✭
edited January 23 in Download, Add/Update Accounts (Windows)

This is across every account I have.

Bank of America | My Credit Union | Citibank | Morgan Stanley | Amazon | Discover

Every account is throwing this error and every account is not no longer set up for Web Connect.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @sgj31,

    Thanks for reaching out!

    A CC-501 error occurs when Quicken is unable to connect to a financial institution to retrieve transactions. However, when this happens across multiple financial institutions at the same time, it often indicates a broader connectivity issue rather than a problem with any single account.

    What to do next:

    • Please wait 24 hours and try updating again.
    • If the errors continue after that time, we recommend contacting Quicken Support directly.

    Issues like this often require our support agents to review connection logs to determine what’s blocking the connection and whether escalation is needed.

    Thank you!

    -Quicken Anja
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