Insert a CD-ROM for installation error when updating Chase

System

This discussion was created from comments split from:

Problem updating bank information

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JGB-DG

Having exact same issue downloading transactions from Chase. Was under the impression there was a ticket open on this. Is that not the case?

Quicken Kristina

Hello @JGB-DG,

Thank you for letting us know you're seeing this issue. There is a known issue some customers are encountering when updating Chase accounts, but the error they encounter is different and it's happening in Quicken for Mac (FDP-105 error):

https://community.quicken.com/discussion/7966095/ongoing-9-30-25-chase-fdp-105-on-quicken-classic-for-mac

To help troubleshoot, please provide more information:

1. When did you first notice this issue?
2. Was there anything that happened around the same time the issue started, such as a program/computer update or an unexpected program/computer shutdown?
3. Are you seeing this "insert CD ROM" error whenever you run One Step Update or when you try to import a QFX/Web Connect file?
4. Does this happen only when updating your account(s) with Chase, or does this happen regardless of which financial institution you are trying to update?

I look forward to your reply!

Quicken Kristina

Hello @JGB-DG,

I haven't seen a response from you. Do you still require assistance?

Thank you!

Quicken Kristina

Hello again,

Checking in once more before this thread is closed. Let us know if you still need assistance.

Thank you!