Fidelity NetBenefits Unidentified Security issue

System
System Member admin
edited January 24 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from:

Fidelity Downloaded Transactions Not Matching

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  • tfluegs
    tfluegs Quicken Windows Subscription Member

    I have similar problem with my fidelity net benefits one step download effecting my 401a, 403b and 457f accounts. This has been going on since the Fall (September I think). The transactions have all right information except the security name is "UNIDENTIFIED SECURITY". So I have to accept the transactions and then log into my Fidelity account on line to determine which transactions and then go back to Quicken to update the names. What is the solution?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @tfluegs,

    Thank you for letting us know you're encountering this problem. This is a known issue. Please follow these steps from our Community Alert about the issue:

    • Edit each affected transaction
      • Open the register for the 401(k) account.
      • For every transaction tied to Unidentified Security, edit the Security field to the actual security name shown on the bank website.
    • Remove the placeholder
      • After all affected transactions are corrected, delete the “Unidentified Security” from your Security List.
    • Re-match holdings
      • Go to Tools > Online Center and choose Fidelity Investments.
      • Select the 401(k) account, then open the Holdings tab.
      • Click Compare to Portfolio.
      • When prompted, proceed with Compare to Portfolio and match to the correct security.

    Ensure every transaction previously pointing to “Unidentified Security” is corrected before deleting it. If the correct security name isn’t obvious, then confirm it from your Fidelity website holdings page.

    If the issue persists or returns after you've followed the steps above, then please contact Quicken Support directly for further assistance and escalation if needed.

    Thank you!
    (Ticket #11955039)

    Quicken Kristina

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  • micdif
    micdif Quicken Windows Subscription Member ✭✭

    I posted about this issue months ago and it's been going on even longer.

    Expect to spend a lot of time manually updating and fixing this issue yourself.

    I'm considering just manually downloading it from Fidelity directly and scrapping Quicken since we're paying for something that hasn't worked.

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