I am unable to reconnect my ABT Electronics Credit Card issued by Synchrony Bank

kgrisamore

My ABT account was connected but the downloads were coming in with the signs reversed (payments reflected as charges). So I reset the connection but now I cannot reestablish the login. I am using the Add Account feature so no stored credentials are being used. I only get the response: "Oops. Did you mistype your login." I have tried the Synchrony Retail Bank Cards option as well, only to receive the same error message. I have verified my credentials are correct multiple times with Synchrony. The card is branded under Synchrony HOME and issued by Synchrony Bank.

Quicken Kristina

Hello @kgrisamore,

Thank you for letting us know you're encountering this problem. To help troubleshoot, I checked our internal tools, and it looks like you were able to successfully connect this afternoon using the ABT Electronics Credit Card connection option. Is that correct?

If you are still getting the "Oops. Did you mistype your login." error message, then please backup your Quicken file and follow these steps from our article on CC-503 (invalid credentials) errors:

Step One: Verify your bank login information

1. Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application. 
   • Note: This is a way of confirming you don't have typographical errors in this field.  
2. Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

1. Go to your bank's website and confirm that you're able to log in with the expected username and password.
2. Once you are logged in, review your account at the website for notifications (such as pending messages in a mailbox or message center) to confirm if further action is required to grant Quicken access. 
   • Some banks will require a separate login, password, or both to access accounts on third-party software. Also note, you may need to go to your settings at the website to access these prompts for new credentials. 

New passwords: If you are required to make a new password, be aware that some special characters may cause errors in Quicken. These special characters are the ampersand (&), left carat (<), right carat (>), backslash (\), and forward slash (/). Additionally, while Quicken does not have a character limit, your bank may have one. 

Step Three: Update your password(s) in Quicken

1. Choose Tools > Account List.
2. Click the Edit button next to the account you want to change the login ID for.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate, and then click Yes to deactivate online services.
5. Click Yes again, if necessary, to confirm your choice.
6. Repeat these steps to deactivate all accounts at this same bank.
7. Return to the Online Services tab and click Set up Now for each account you've deactivated.
8. Enter the correct login ID and follow the on-screen prompts to activate your account.

I look forward to your response!