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American Education Services error FDP-530

Jeff Miller

My connection to American Education Services (AES) had been working fine until two weeks ago. I had been getting an FDP-501 error but in the last few days the error code is now FDP-530. When logging directly into AES through their website I see that they have changed and enhanced their login security. I tried entering my login credentials again in Quicken and still get an error message (see screenshot).

I sent a report to Quicken support. I'm using Quicken Classic Deluxe for Macintosh, v.8.4.2.

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Comments

Quicken Anja

Hello @Jeff Miller,

Thanks for reaching out with these details!

The FDP-530 error generally indicates that Quicken is being blocked from connecting on the financial institution’s side, which aligns with the recent security changes you’re seeing on AES’s website. Re-entering credentials in Quicken typically won’t resolve this type of error if the connection itself is being restricted.

You can review more details in this FDP-530 support article, but in short, the recommended next step is to wait 24 hours and try again. If the error persists after that, reaching out to Quicken Support is the correct path, as this type of issue may require log review by our team.

Thank you!

Quicken Anja

Hello again,

We haven't heard back from you in a while. Have you had a chance to contact support?

Thank you!

Jeff Miller

Hello Anja,

I still can't connect to the AES website. I'm planning on contacting support today.

Thanks.

Jeff Miller

Update: I just chatted with Quicken support. It seems that AES "hasn't reported their security changes, and they need to update that information to Quicken due to Quicken's Policies." So nothing can be done until AES informs Quicken of their changes. I'll see if I can send a message to AES about this.

Quicken Anja

@Jeff Miller Thanks for the update! Contacting AES directly, as you mentioned, would be the recommended next step. Once AES updates their information with Quicken, you should be able to reconnect successfully.

Thank you for keeping us informed, and I hope AES responds promptly!