One Step Update - Enabled Cloud Sync - Frozen

Keith Davis
Keith Davis Quicken Windows Subscription Member ✭✭✭
in Download, Add/Update Accounts (Windows)

I never had this problem, but since I enabled Cloud Sync, One Step Update freezes (app not responding) almost every time, the first time I try to sync each day. If I End Task the qw.exe, then try again, it works.

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Keith Davis,

    Thank you for reaching out! To help troubleshoot, please provide more information:

    • When did you first notice this issue?
    • Did the issue start as soon as you enabled cloud sync in Quicken?
    • Is your Quicken file located directly on your local hard drive?
    • Is it synced with any cloud service, such as OneDrive, iCloud, or Dropbox?
    • Do you use an antivirus, VPN, and/or firewall?
      • If you do, please try pausing them and test to see if that prevents the issue.

    I look forward to your response!

    Quicken Kristina

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  • Keith Davis
    Keith Davis Quicken Windows Subscription Member ✭✭✭

    Last week, right after I enabled Mobile & Web sync. I've reset my cloud data and restored from a backup prior to enabling cloud sync. Still does it…probably 50% of the time.

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