Fidelity Visa

Steve Sexson
Steve Sexson Member ✭✭
edited January 30 in Download, Add/Update Accounts (Windows)

All of my accounts with Fidelity (except Visa) are downloading fine. Just a few days ago, all Visa transactions have stopped downloading. I can manually download from web site, but not OSU. And even though I have used manual download, I have then gone back and deactivated ALL Fidelity accounts and reactivated, but no joy. Is this an Elan or Fidelity thing, or is it a me thing?

Any thoughts?

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Steve Sexson,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information:

    • Are you seeing any error messages/codes?
    • Has the problem account had any transactions post in the last 90 days?
    • Which connection option are you using for your Fidelity Visa (Elan Financial Services or Fidelity Investments).
      • If you have tried both connection options, are you encountering the same issue on both, or are you seeing different behavior?

    I look forward to your reply!

    Quicken Kristina

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  • Steve Sexson
    Steve Sexson Member ✭✭

    This time I deactivated just Visa thru Fidelity, and reactivated just Visa thru Elan. This time the Elan worked. I am perplexed, but happy I am at least getting transactions to download.

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