Paycheck is automatically entering twice

daryleridley

I have my paycheck set to remind me to manually enter the check into my checking account every two weeks. I have noticed over the past several months that it has been entering a second deposit that does not have a category of "—Paycheck—", but rather "—Split—" with some unspecified accounts for accounts in the split transaction window. How can I remove this auto entry? I have do the Validate file and Super validate file, but that does not seem to fix it. I am using Quicken Classic Permier on Windows 11.

Thanks

Quicken Kristina

Hello @daryleridley,

Thank you for sharing your experience! To help troubleshoot, please provide more information:

• You mentioned you noticed this over the past several months. Do you recall when the issue started?
• What is triggering it to automatically post?
  • For example, is it automatically matching to your paycheck when the transaction downloads into your account?
• Do these duplicate deposits both enter into your register at the same time?
• Does your file sync with the Quicken Cloud?
  • You can check this by navigating to Edit>Preferences>Mobile & Web.

I look forward to your reply!

daryleridley

I think it was around October that it started. I kept thinking I had a second reminder setup, but I can never find it. I did see other post that show this started in Sep with an update. I also contacted Quicken Support and they confirmed this is problem they are working on to fix.

I have no idea what is triggering it, hence why are asking.

Both deposits enter at the same time. One with Paycheck as category and the other as Splits.

I don't sync with Quicken Cloud. I determined that caused too many issues if I synced with the cloud.

Quicken Kristina

Thank you for your reply,

Back when you contacted Support, there was a known issue with duplicate bills showing up when authenticating billers. That may be why Support told you it was a known issue. That issue has since been marked resolved though.

This behavior sounds like it may be a file-specific problem. I suggest that you try validating your data file.  Please save a backup file prior to performing these steps. 

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Note - This will not change any reminders which have already gone into your register (those will need to be manually corrected), but it may be able to prevent it from happening in the future.

Thank you!

daryleridley

I have done the Validate and Repair File and also the Super Validate and neither of those have changed the issue of seeing a second paycheck.

Quicken Kristina

Thank you for your reply,

If you haven't already done so, make a backup of your file, then delete and recreate the paycheck reminder.

Please let me know how it goes!

daryleridley

I have read that if I do that, it removes the paycheck history. Is that true? I really don't want to corrupt all past checks.

https://community.quicken.com/discussion/7947996/paycheck-detail-history-getting-deleted-if-future-reminder-is-deleted-edit?utm_source=community-search&utm_medium=organic-search&utm_term=delete+paycheck+reminder+budget

Quicken Kristina

Thank you for your reply,

It should not delete the history. However, I have seen some posts saying that it did, which is why it's a good idea to make a backup of your Quicken file prior to deleting the paycheck reminder.

Thank you!

daryleridley

So, today is payday and I paid more attention to this. I noticed that the correct paycheck reminder entered was the only one when I started Quicken. It appears that when I do a "One Step Update Settings", it then loads the phantom paycheck as a split transaction with "Unspecified Accounts" in the Categories. I don't sync to the cloud, but have seen suggestions of turning it on and then unchecking accounts to remove the accounts. Should I try that?

marky4556

Having the exact same problem you describe. Recent bug that was introduced. I have not found a workaround other than to manually delete the extra paycheck entered as split transaction

daryleridley

I turned on the sync to Mobile & Web, let the 37 accounts sync (took over an hour). I noticed the sync added several of the transfers that are phantom entries from previous paycheck splits back from November when this started. I removed those entries and made sure my accounts balanced back to the online account. Then unselected all accounts and synced again. After doing this, I validated the file and it found several of these reminders and removed them. Now I just have to wait to see if they appear again on the next paycheck. I will follow up and let you know.

Quicken Kristina

Thank you for the follow-up,

To clarify, you mentioned that you found several more of the transactions after validating your file. Were they added during the validation process?

Thank you!

daryleridley

No, the validating process found several "scheduled transactions" that it corrected. They looked like the paycheck items along with a few others. We will see if that really fixed it this coming Friday.