HSBC-Expat Channel Islands (ciiom) Add Account Persistent Installation Failure

ProfRick

This is a follow-up to an October, 2004 post re Quicken's inability to connect with this financial institution.

I am unable to activate TWO HSBC account services that Quicken has listed as available for connection. They are "HSBC Offshore Banking" and the obviously truncated "HSBC Channel Islands and Isle of M[an]"

I have followed the suggestions posted here with Profrick in October, 2024 but have not completed the account installation. After entering the account ID and password, Quicken returns the Error Code of CC-502 for the "HSBC Offshore Banking" attempt and a CC-555 for the 00"HSBC Channel Islands and Isle of M" effort.

If Quicken cannot restore this service, may I suggest it simply delete these institutions from its on-line services roster?

Quicken Kristina

Hello @ProfRick,

Thank you for letting us know you're encountering this issue. To troubleshoot the CC-555 (financial institution blocking) error, per our article on CC-555 errors, please reach out to the financial institution for assistance. If they are unable to help, then please reach out to Quicken Support directly.

To troubleshoot the CC-502 error, please follow these steps from our article on CC-502 errors:

Try waiting one business day. This error message is typically caused by maintenance on your bank's website. You can try updating again in a few hours or the next business day. If the issue still occurs after one business day, try the steps above again.

If the issue persists, then please reach out to Quicken Support directly for assistance as they have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!