Need to change credit card # on account without syncing to the Cloud

Question

I use Quicken Classic Deluxe R65.29 and have 22 years worth of history.   I do not sync my accounts to the Cloud.  I prefer to use the registers manually EXCEPT for my US Bank Visa card.  For this account I retrieve transactions from my bank directly by creating a ,qbx file for a certain period.  These transactions are then downloaded directly into Quicken for my review.

I recently had to change my US Bank (USB) credit card due to fraudulent activity.  I now have a new USB Visa card.  I tried to deactivate the old Visa so that I could change the credit card number in Quicken.  However, when I do this Quicken is trying to sync and alot of old, incorrect transactions are being populated.   Very frustrating as I would like to keep my correct history.

This has affected both my USB credit card account and my USB checking account.  The account registers end up with incorrect entries as soon as I try to deactivate.

I have restored my backup file so that the data is now correct.  I've tried to turn off cloud sync everywhere possible, however every time I try to 'deactivate'  I'm back to having incorrect data in both my USB checking and USB Visa accounts.

I'm stuck at this point.  Can someone point me in the right direction?

Quicken Kristina · Answer

Thank you for your reply,

Since you already have automatic entry turned off, these transactions shouldn't be popping up in your account register like that.  That makes me suspect there may be a file-specific issue causing this behavior.  Please try validating your data file.  Please save a backup file prior to performing these steps.

Validate:

* File
* Validate and Repair File...

* Validate File
* Click OK
* Close the Data Log
* Close Quicken (leave it closed for at least 5 secs)
* Reopen Quicken and see if the issue persists.

If the issue does persist after running the validate, then please try adding the account as a new account rather than linking to the existing.

Please let me know how it goes!

Maressa · Answer

@Quicken Kristina .   Hi there.   Thanks for your quick reply.

To answer your first question, when I try to Deactivate an account, it does not pull up a "One Step Update" window.  However, it pulls up a window that says it is connecting to the cloud and then when I look at my account register, the balance is extremely too large.  I started trying to find the problem and found one missing transaction from 2017.  However, there must be other issues.  But the bottom line is that Quicken is trying to update this account.

My General preferences for "Downloaded transactions", does not have the boxes checked for automatic entry.   I've also checked each account individually and Automatic entry is already turned off.

Can you think of another way for me to change the CC account number?  Or should I just try to set up a new Visa account?  (of course, I still have to hope that setting up a new account won't trigger Quicken to run another update : (   )

Quicken Kristina · Answer

Thank you for your reply,

To clarify, when you try to deactivate the account, it triggers a One Step Update to run?  Does the One Step Update window come up? If it does, do you have the option to cancel the update?

One thing that should prevent newly downloaded transactions from going directly into your register is if you turn automatic entry off.  There are a couple ways to do that.

To turn off automatic entry for all banking accounts, navigate to Edit>Preferences>Downloaded transactions and remove the checkmark from "Automatically add to banking registers".  If you want to turn it off for investment accounts also, make sure "Automatically add to investment transaction lists" is also unselected.

If you're wanting to turn automatic entry off for just the problem accounts, then navigate to Tools>Account List and click the Edit button next to the problem account.  In the window that comes up, select the Online Services tab.  There will be a blue "Automatic entry:" link.

If it says Automatic entry is: Off, then transactions shouldn't be going into that account register automatically. If it says Automatic entry is: On, then click the link, and you should see a window giving you the option to turn it off.

I hope this helps!