Huntington Bank

Marvin2020
Marvin2020 Quicken Windows Subscription Member ✭✭
edited February 2 in Download, Add/Update Accounts (Windows)

I'm unable to connect and download transactions from Huntington Bank. I just get an error message. The problem started two days ago.

Tagged:

Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Marvin2020,

    Thank you for sharing your experience!

    Are you receiving an OL-292-B error? If so, OL-292-B errors generally indicate that Quicken isn’t receiving the expected response from the financial institution during the update process. As a first step, I recommend reviewing this OL-292 Support Article, which outlines the standard guidance for this error.

    In short, the recommended steps are:

    • Wait and try updating the next business day.
    • Make sure Quicken is fully up to date by going to Help>Check for Updates. image.png

    If the error continues after that, the article explains that the next step would be to contact Huntington Bank directly and ask to speak with an online services specialist, as Quicken doesn’t have access to their servers to resolve OL-292 errors on our end.

    This issue has been escalated internally. We request that you please navigate to Help>Report a problem>Send to Quicken, from within your Quicken program, and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    Let us know if you send over your log files so we can get them added to the escalation ticket.

    If this is not the error you are receiving, please provide more information on what it is you are seeing. Additionally, screenshots of what you are seeing could be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    [CBT-1014]

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • dashrendar
    dashrendar Quicken Windows Subscription Member ✭✭

    Huntington Bank OL-292-B error — Quicken

Categories