1-step update keeps recreating deleted bill reminders

jjkrogs
jjkrogs Quicken Windows Subscription Member ✭✭✭
edited February 4 in Errors and Troubleshooting (Windows)

I keep having to re-delete bill reminders because every time I do a 1-step update, in the background it suddenly recreates reminders that I've deleted multiple times. You can see it happening. I'm sure it has something to do with my data being stored on the cloud (for no requested reason at all other than data theft).

If anyone has a fix, please advise.

Also, Quicken kinda sucks now. Price goes up as quality goes down, and now I'm getting pop-up ads about other Quicken products.

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    1. Are you Syncing to Mobile/Web? Is the Sync option in Edit / Preferences / Mobile & Web turned on?
      AND
    2. do you actually use the Mobile app on your smartphone or the Quicken on the Web browser-based app?


    The Sync process has been suspected of a number of weird things happening with Quicken, up to and including making deleted reminders reappear. Could your problem be caused by Sync?
    • If you answer "yes" to the 1st question and "no" to the 2nd question, turn Sync off completely. You don't need it. The Sync process should only be used in conjunction with the Quicken app for Smartphones or the Quicken on the Web browser app. It cannot be used as a replacement for backing up and restoring your Quicken data file.
    • If you answer "yes" to both questions, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
    Do note that a full Sync process may take many minutes to complete.

    How to reset Sync to Cloud
    • Log out of your mobile app, then do this on your desktop / laptop:
    • Go to Edit / Preferences / Mobile and Web
    • Click the "Reset your cloud data" link and follow the instructions until it is complete.
    • Sync your desktop file to the cloud
    • Now log back into your mobile app

    How to turn off Sync to Cloud for the current data file
    • Go to Edit / Preferences / Mobile and Web
    • Change the Sync radio button and set it to OFF

  • jjkrogs
    jjkrogs Quicken Windows Subscription Member ✭✭✭

    Hey there, thanks for the reply. I only use Q in one location, on a laptop, but I did go in and turn off that sync function, as suggested. I'll see if that works and report back.

  • jjkrogs
    jjkrogs Quicken Windows Subscription Member ✭✭✭

    Yes, it seems to have worked. I'm not sure what it was syncing with as I've never used the mobile app. Thank you!

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    With "Sync Off", Quicken still maintains a minimum amount of information stored on their servers. This is required for every account which is activated for transaction downloading.
    Depending on communications protocol, either an authorization token or the bank account userID and password are stored on a server.
    In between successive One Step Updates, Quicken downloads and stores new transactions from the banks' servers, to make your One Step Update run faster.

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