Correcting Price History Errors After Recording a Stock Split

bebob

After recording stock splits for DODFX (4:1) and DODGX (16:1) for our accounts at Schwab on 10/24/2025, I noticed several errors in the price history between Feb 2021 and July Oct 2025. There are more than 60 dates where the price is exactly 1/4 (DODFX) or 1/16 (DODGX) of the true historical price. And all the dates are either end-of-week (Friday) or end-of-month.

My specific questions and some screen shots are below the following three paragraphs of my tedious customer support saga…

I phoned Quicken support on 2/2/2026 and spoke with Brian (ticket # 12207850). He said that, except for price history that I have added or edited, all the price history in Quicken comes from what they download from Schwab (via Morningstar); and therefore the error is Schwab's fault. He said I could edit the price history to make corrections, but that whenever I download transactions going forward, those manually added/edited prices will be overwritten. He also said I should just wait, and that Schwab will eventually correct the price history data that Quicken is downloading. While on the phone with him, I tried the validate and repair tool to no avail; we also tried creating a new Quicken file and downloaded transactions and price history for DODFX — this worked fine until I recorded the stock split on 10/24/2025, at which point I had the same erroneous price history shown below. Also, that new file would neglect the decades worth of price and transaction history I have in my existing Quicken file.

I phoned Schwab on 2/3/2026, and they said they don't have any direct control over what prices show up in Quicken, and that they use a 3rd party vendor to manage the data that goes to Quicken. They said I should phone Quicken and ask Quicken to submit a help ticket with Schwab, and then I could follow up with Schwab if Quicken gives me a case ID and user number, etc.

Then I phoned Quicken on 2/3/2026, and spoke with John (ticket # 12210378). For the most part, he repeated the claims I'd heard from Brian on my previous Quicken call. Except that John said if I edit or add to the price history myself, it "usually" doesn't get overwritten when downloading transactions and prices. John said that Quicken couldn't submit a help ticket directly with Schwab, so I didn't get any case or user ID info to share with Schwab. He escalated this issue and walked me through reporting the error through the Help menu within Quicken, and he recorded some screen shots. I'm not sure whether I'm supposed to ever hear anything back from Quicken regarding this ticket, but I'm not optimistic.

Specific questions for the Quicken Community…

• Besides any price history I add or edit myself, where exactly does the price history come from? Why does that price history generate errors after I record these stock splits? This hasn't happened with previous stock splits recorded in Quicken. It sure does seem like Quicken is making some calculations (dividing by 4 and 16, respectively) for various dates in the last 5 years, after I've recorded this split.
• If I correct the price history for these 60+ dates, will that correction work be overwritten by a future transaction/price quote download?
• If I should correct the price history, can I import just the last 5 years of history (we've held shares of these securities for more than 20 years)? Will that (partial history) leave intact the preceding history (2004-2020ish)? I found I can download price history for free from NASDAQ, so hopefully that data is good enough (I do not have a paid subscription to Yahoo Finance).

Thank you for your help!

-Robert (Quicken Classic Premier for Windows, R65.29)

DODFX price history 2020-2026 without split adjust

DODFX price history with split adjust

DODFX price history report from Quicken

NASDAQ price history for DODFX for same time period