Online connection to Discover

phakanson
phakanson Quicken Windows Subscription Member ✭✭
edited 4:05PM in Download, Add/Update Accounts (Windows)

I did not read all instructions fully on the new online connection for Discover; instead, I tried to reset the account and it appeared to be locked up (screen was grey/disabled). Then I deactivated the account and set it up again. This also resulted in the screen being grey/disabled. HELP. What do I need to do to get connected to Discover?

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @phakanson,

    Thank you for letting us know you're encountering this issue. To help troubleshoot, I checked our internal tools, and it looks like you haven't updated your Quicken program in a while. Since Discover did recently update how they connect with Quicken, it's quite possible that the outdated version of the program is the cause of this problem.

    To correct the issue, please backup your Quicken file, then install the current version of Quicken. You can use the article linked below for instructions on how to manually update the program and to download the current update patch: https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/#section-windows-2 .

    I hope this helps!

    Quicken Kristina

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