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Issue with PNC Bank Connect Direct...

pp05629

Greetings…I have been using PNC Bank - Direct connect to download my Checking transactions for decades. Suddenly…it is now reporting that the connect direct account has been locked @ PNC bank.

I spend 1 hour on the phone with PNC and they had me create a new data file, add the checking account to PNC Direct connect. I entered the account and a "New" PIN to add the account. It downloaded successfully.

Next…I went back to my main Quicken Data file…and de-activated/re-activated the Online connection information (using the same ID and the new PIN)…it is not working.

PNC says that since the connection is working in the test Quicken Data file…that there is a corruption somewhere in my quicken Data file. I have run Validate & Super Validate on the Quicken Data file…and it reports no issues. The download is still not working…reporting that I have been locked out. My other Quicken downloads (E*Trade/Vanguard, etc) are working fine.

Is there any other troubleshooting anyone can suggest to try to resolve the connectivity issue?

Again…the Online Direct connect connection account/PIN works in a new Quicken Datafile…but that same Account/Pin information does not work in my active Quicken data file.

Any suggestions are appreciated.

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Comments

Quicken Kristina

Hello @pp05629,

Thank you for letting us know you're encountering this issue. Since it works in a new "test" file, but not in your current file, that does indicate a file-specific problem.

How long has this issue been going on? If it started recently, then I recommend restoring a backup from before the issue started, and test to see if the account works properly in the newly restored file.

If restoring a backup isn't a viable option, then backup your file, deactivate the problem account (if it's not already deactivated), then navigate to Tools>Add Account and follow the prompts, making sure to add the account as a new account instead of linking to the existing account. If you're able to add the account as new and it works properly, then you can copy/paste the account history from the old account to the newly added one. Once all history you need is moved and you've confirmed everything is good, then you can delete the old account.

Please let me know how it goes!

pp05629

I set up a new Direct Connect ID @ PNC Bank (with PIN). I was able to update my Existing Checking account with the new Direct Connect ID/PIN…and the downloads started working.

So…I doubt it was a corruption in the Checking account (or the Quicken Data file as a whole). In any event…it is working w/out having to set up a new Checking account (thus preserving 30 years of transactions in my Checking account.

Thanks for the suggestions.

[Edit - Readability]

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear you resolved the issue!

If you need further assistance, please feel free to reach out!