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Quicken for Mac fails to update

snafner

Two connect errors:

Cannot Connect to Macys by Quicken, but works from browser
Cannot Connect to Nordstrom by Quicken, but works from browser

$app_build_number: 804.59835.100
$app_version_string: 8.4.2
$model: Mac14,2
$os_version: 14.8.2

Error Count: 2

Error #1

   Error Status: error
     Agg Status: FI_TIMEOUT
     Error Code: FDP-102
       WCC Code: CC-502
         Detail: Retry. Temporary error in loading accounts page
           Days: 3
        Snoozed: 0
        created: 2026-02-07 19:36:20 +0000
       modified: 2026-02-09 21:55:40 +0000
       lastSeen: 2026-02-09 21:55:40 +0000
          Count: 4
          fiBID: 21048
         fiName: Macy's Credit Card
       CER GUID: FAF6FD8F-AC8A-4A12-9509-C19A2150561F
     aggChannel: FDP_DEFAULT

creationSignature: QCSInstitutionLoginsDownloadOperation
evaluationReason: OSU
objectGUID: 4839C860-6AFE-404B-85AE-088EFF6DD0CC
objectType: CloudFILogin
objectSyncID: 212312586264509697
operationGUID: 265CBA55-A000-4A4E-83B5-E50E18032A82
operationType: QCSInstitutionLoginsDownloadOperation
QCS Trace ID: ae3bd32dfc692bf4ed3777343db64bba
sessionClass: QCSAggregateSessionController
sessionID: 2F8FA05C-5027-473F-85A0-AC99FDDFEC17
systemDetails: Operation Status: 0
attached to: CloudFILogin ID 52
linked accounts: Macy's (J)

    attached to: Download Session ID: 6768

responseStatusCode: 200
responseBodyLength: 1128
responseBody:
{
"aggregators" : [
{
"aggStatus" : "FI_TIMEOUT",
"aggStatusCode" : "FDP-102",
"aggStatusDetail" : "Retry. Temporary error in loading accounts page",
"cpChannel" : "FDP_DEFAULT",
"cpId" : "39e3fa96-9702-34ca-9110-bf49b6a08a6e",
"lastBatchRefreshInitiatedAt" : "2025-06-26T08:27:55Z",
"lastBatchRefreshSuccessfulAt" : "2025-06-26T08:27:56Z",
"lastRefreshAttemptedAt" : "2026-02-09T21:55:22Z",
"lastRefreshSuccessfulAt" : "2026-02-06T19:37:06Z",
"lastStatusUpdatedAt" : "2026-02-07T19:36:05Z",
"nextManualRefreshEligibleAt" : "2026-02-06T23:37:06Z",
"nextRefreshAttemptAt" : "2026-02-06T23:37:06Z"
}
],
"brandingId" : "21048",
"channel" : "FDP_DEFAULT",
"clientId" : "4839C860-6AFE-404B-85AE-088EFF6DD0CC",
"cpInstitutionId" : "5e66f7b2-4627-4f73-9737-611fece320a2",
"createdAt" : "2020-03-16T16:16:03Z",
"dbVersion" : 4066,
"id" : "212312586264509697",
"includeInvestmentAccounts" : false,
"institutionId" : "69971848208596226",
"isConnected" : true,
"modifiedAt" : "2026-02-09T21:55:22Z",
"name" : "Macy's Credit Card"
}

------- ruleResults -------
{
"displayType" : "message",
"displayTypeRuleId" : "behavior.message",
"message" : "Connection to Macy's Credit Card. is unavailable right now. Please try again later. If this error persists for more than 24 hours, please contact Quicken care.",
"messageRuleId" : "qcs.retry.1",
"resolutionAction" : "quicken:accountFixItAction?accountId=33&actionName=retry",
"resolutionActionRuleId" : "qcs.retry.1",
"resolutionTitle" : "Retry",
"resolutionTitleRuleId" : "qcs.retry.1"
}
Details:
Associated Accounts: Macy's (J)
BID: 21048
Channel: FDP_DEFAULT
Customer ID: snafner@yahoo .com
Days in error: 3
Details: Retry. Temporary error in loading accounts page
Error Code: FI_TIMEOUT (FDP-102)
Error last seen: 2026-02-09 21:55:40 +0000
Internal ID: 212312586264509697
Number of updates in error: 4
Session ID: 2F8FA05C-5027-473F-85A0-AC99FDDFEC17
Type: QCS FI Login
Unique ID: 4839C860-6AFE-404B-85AE-088EFF6DD0CC
WCC Code: CC-502

Error #2

   Error Status: error
     Agg Status: INVALID_CREDENTIALS
     Error Code: FDP-103
       WCC Code: CC-503
         Detail: Credential Set is in invalid status:103. Login error - invalid credentials
           Days: 24
        Snoozed: 0
        created: 2026-01-17 17:45:51 +0000
       modified: 2026-02-09 21:55:40 +0000
       lastSeen: 2026-02-09 21:55:40 +0000
          Count: 24
          fiBID: 12139
         fiName: Nordstrom Card Account
       CER GUID: 2C195B01-4DEB-4591-820E-33C92E12DBA6
     aggChannel: FDP_DEFAULT

creationSignature: QCSInstitutionLoginsDownloadOperation
evaluationReason: OSU
objectGUID: 410DDFF3-F386-42D5-85A9-65CAAF520C05
objectType: CloudFILogin
objectSyncID: 480787693857026048
operationGUID: 265CBA55-A000-4A4E-83B5-E50E18032A82
operationType: QCSInstitutionLoginsDownloadOperation
QCS Trace ID: ae3bd32dfc692bf4ed3777343db64bba
sessionClass: QCSAggregateSessionController
sessionID: 2F8FA05C-5027-473F-85A0-AC99FDDFEC17
systemDetails: Operation Status: 0
attached to: CloudFILogin ID 182
linked accounts: Nordstrom (J)

    attached to: Download Session ID: 6768

responseStatusCode: 200
responseBodyLength: 1087
responseBody:
{
"aggregators" : [
{
"aggStatus" : "INVALID_CREDENTIALS",
"aggStatusCode" : "FDP-103",
"aggStatusDetail" : "Credential Set is in invalid status:103. Login error - invalid credentials",
"cpChannel" : "FDP_DEFAULT",
"cpId" : "ad5e162a-6ce9-3cc1-a122-9a5b24fa90cc",
"lastRefreshAttemptedAt" : "2026-02-09T21:55:22Z",
"lastRefreshSuccessfulAt" : "2025-11-30T20:14:56Z",
"lastStatusUpdatedAt" : "2026-01-17T17:45:30Z",
"nextManualRefreshEligibleAt" : "2025-12-01T00:14:56Z",
"nextRefreshAttemptAt" : "2025-12-01T00:14:56Z"
}
],
"brandingId" : "12139",
"channel" : "FDP_DEFAULT",
"clientId" : "410DDFF3-F386-42D5-85A9-65CAAF520C05",
"cpInstitutionId" : "59985b44-d8f3-4cc4-8c0a-381a6b1c14c1",
"createdAt" : "2025-04-11T19:16:37Z",
"dbVersion" : 782,
"id" : "480787693857026048",
"includeInvestmentAccounts" : false,
"institutionId" : "69971853325647105",
"isConnected" : true,
"modifiedAt" : "2026-02-09T21:55:22Z",
"name" : "Nordstrom Card Account",
"userModifiedAt" : "2025-04-11T19:16:37Z"
}

------- ruleResults -------
{
"displayType" : "message",
"displayTypeRuleId" : "behavior.message",
"message" : "We were unable to validate your login information with Nordstrom Card Account. Try signing in again.",
"messageRuleId" : "qcs.credentials",
"resolutionAction" : "quicken:accountFixItAction?accountId=36&actionName=reauth",
"resolutionActionRuleId" : "qcs.credentials",
"resolutionTitle" : "Sign In",
"resolutionTitleRuleId" : "qcs.credentials"
}
Details:
Associated Accounts: Nordstrom (J)
BID: 12139
Channel: FDP_DEFAULT
Customer ID: JALAYNEF
Days in error: 24
Details: Credential Set is in invalid status:103. Login error - invalid credentials
Error Code: INVALID_CREDENTIALS (FDP-103)
Error last seen: 2026-02-09 21:55:40 +0000
Internal ID: 480787693857026048
Number of updates in error: 24
Session ID: 2F8FA05C-5027-473F-85A0-AC99FDDFEC17
Type: QCS FI Login
Unique ID: 410DDFF3-F386-42D5-85A9-65CAAF520C05
WCC Code: CC-503

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Comments

Quicken Kristina

Hello @snafner,

Thank you for letting us know you're seeing these problems. The FDP-102 error with Macy's is a known issue. To be notified of any updates, once available, and know when the issue is resolved, please bookmark the Community Alert linked below:

https://community.quicken.com/discussion/7970966/new-2-9-26-macy-039-s-credit-card-fdp-102-cc-502

If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

There is a known connection issue with Nordstrom also, but the error code you're reporting is different from the known issue.

To troubleshoot the FDP-103 (invalid credentials) error, please backup your file, then follow these instructions from our article on FDP-103 errors:

First, deactivate all the accounts with the affected financial institution

Open Quicken.
Go to the Accounts menu and choose Hide and Show Accounts.
Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
Click the Settings icon in the bottom right corner of the screen.
Select the Downloads tab.
Click on Disconnect Account.
Click Done. Do this on each account with this FI.
Quit Quicken.

Second, delete Quicken passwords from the Keychain

Users on Sequoia MacOs

Open Finder and type "Keychain Access" into the Search bar in the upper-right corner.
Double-click the Keychain Access icon in the Finder window.
If prompted to open the Passwords app, select Open Keychain Access instead.
On the left panel in the Keychain app, set the Keychains to login and the Category to Passwords.
Find and delete any entries that show Quicken or Quicken Connect and this FI name.
Quit the Passwords app and open Quicken.

Users on older MacOS versions

Open Finder and go to Applications > Utilities > Keychain Access app.
On the left panel in the Keychain app, set the Keychains to Login and the Category to Passwords.
Find and delete any entries that show Quicken or Quicken Connect and this FI name.
Quit the Keychain Access app and open Quicken.

Third, re-add the accounts

Go to Accounts > Add Account.
Type the name of the financial institution and make the appropriate selection.
Enter your login credentials and click Continue.
When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have setup in Quicken.

If the issue persists

If the steps above do not resolve the issue, please contact Quicken Support.

I hope this helps!

(Ticket #12224637)

snafner

I disconnected the account, quit Quicken, deleted references in the keychain, relaunched Quicken, and attempted to connect the account. Did not help.

$app_build_number: 804.59835.100
$app_version_string: 8.4.2
$model: Mac14,2
$os_version: 14.8.2
$screen_height: 956
$screen_width: 1470
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: 2D2A5A7F-52F1-475C-BCCE-58FD5ED32847
cloudStatus: 32
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2017-09-23 18:21:04 +0000
dataset_id: 81140764242890496
dataset_platform: QMAC
date (GMT): 2026-02-14 02:32:20
date (PST): 2026-02-13 18:32:20
desktopFileGuid: 2D2A5A7F-52F1-475C-BCCE-58FD5ED32847
document_qcs_id: 81140661331447552
documentDisplayName: FORRESTR 2024.quicken
documentUserId: 81140661331447552
documentUserName: snafner@yahoo .com
early_access: 0
executable_architecture: 16777228
installation_id: F126F96C-539F-48E3-9E17-73A66E49BDCE
is_executable_architecture_intel: 0
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: D4D2EF4C-BB5B-4923-96F8-814DAE20D684
localTimeZone: America/Los_Angeles (PST)
mp_device_model: Mac14,2
rawAggregatorPref: fdp
receiptUserId: 81140661331447552
receiptUserName: snafner@yahoo .com
subscriber: Subscribed
syncNewAccounts: 0
system_appearance: light
systemTimeZone: America/Los_Angeles (PST)
tier: Deluxe
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY

errors count: 1

error #1
level: 4 (Debug = 0, Critical = 6)

description:
add account error

suggestion:
Try again later.

system description:
institution login: can't setup (MFA response problem)

BID: 12139

FI name: Nordstrom Card Account

request:
{
"mfaResponses" : [
{
"key" : "sH75Nd1w1hmOfgG4HBNwPFyBuTnFX6z8U2V8i2AhEoE=",
"response" : "669336"
}
]
}

response:
{
"status" : "AGGREGATION_IN_PROGRESS",
"institutionLoginId" : "525477405808531713",
"isProcessing" : true
}

pollResponse:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-101",
"aggStatus" : "CP_SCRIPT_ERROR",
"isProcessing" : false,
"cpAggStatusDetail" : "Could not Execute '@.scraper.scrapediv' at Position(file=acquire.isl, line=169, column=31, endLine=169, endColumn=73).\nCould not Execute '@.this.getfieldvalue' at Position(file=lib/common_files_library/scraper.isl, line=40, column=20, endLine=40, endColumn=93).\nCould not Execute '@.this.getfieldvaluebasedonpath' at Position(file=lib/common_files_library/scraper.isl, line=308, column=18, endLine=308, endColumn=89).\nCould not Execute '@.this.getfieldvaluefrompage' at Position(file=lib/common_files_library/scraper.isl, line=427, column=15, endLine=427, endColumn=66).\nCould not Execute '@.hb.element'. Error='PlaywrightException: Error {\n message='Error: strict mode violation: locator("//div[contains(@class ,'transactions-list-container')]").locator("//div[@class ='bb-list__item']").nth(2).locator("//span[contains(@class ,'amount bb-amount__value')]") resolved to 2 elements:\n 1) … aka getByText("$827.60")\n 2) … aka getByText("$174.00")\n\n name='Error\n stack='Error: Error: strict mode violation: locator("//div[contains(@class ,'transactions-list-container')]").locator("//div[@class ='bb-list__item']").nth(2).locator("//span[contains(@class ,'amount bb-amount__value')]") resolved to 2 elements:\n 1) … aka getByText("$827.60")\n 2) … aka getByText("$174.00")\n\n at CRExecutionContext.evaluateWithArguments (/app/tmp/playwright-java-12346831845277996221/package/lib/server/chromium/crExecutionContext.js:92:33)\n at async LongStandingScope._race (/app/tmp/playwright-java-12346831845277996221/package/lib/utils/manualPromise.js:96:14)\n at async evaluateExpression (/app/tmp/playwright-java-12346831845277996221/package/lib/server/javascript.js:241:12)\n at async /app/tmp/playwright-java-12346831845277996221/package/lib/server/frames.js:635:22\n at async Frame.retryWithProgressAndTimeouts (/app/tmp/playwright-java-12346831845277996221/package/lib/server/frames.js:923:24)\n at async /app/tmp/playwright-java-12346831845277996221/package/lib/server/frames.js:621:14\n at async ProgressController.run (/app/tmp/playwright-java-12346831845277996221/package/lib/server/progress.js:82:22)\n at async FrameDispatcher.waitForSelector (/app/tmp/playwright-java-12346831845277996221/package/lib/server/dispatchers/frameDispatcher.js:106:85)\n at async LongStandingScope._race (/app/tmp/playwright-java-12346831845277996221/package/lib/utils/manualPromise.js:96:14)\n at async FrameDispatcher._handleCommand (/app/tmp/playwright-java-12346831845277996221/package/lib/server/dispatchers/dispatcher.js:96:14)\n}\nCall log:\n- waiting for locator("//div[contains(@class ,'transactions-list-container')]").locator("//div[@class ='bb-list__item']").nth(2).locator("//span[contains(@class ,'amount bb-amount__value')]")\n' at Position(file=lib/common_files_library/scraper.isl, line=456, column=18, endLine=456, endColumn=43)."
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "525477405808531713",
"isProcessing" : false
}