CC-501 for multiple accounts this morning

Steven Fleckenstein
Steven Fleckenstein Member ✭✭✭
edited February 10 in Errors and Troubleshooting (Windows)

CC-501 for credits cards: Discover, Exxon, Chase, Citi, Visa, MasterCard, and Fidelity Investments.

A few updates worked correctly: TD Bank, Wells Fargo, Discover Bank, PayPal.

Tried it 3 times with the same failures.

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited February 10

    Hello @Steven Fleckenstein,

    Thanks for reporting this and for listing which accounts were affected—that’s very helpful.

    A CC-501 (sometimes shown as “It’s not your fault”) generally means Quicken is temporarily blocked from connecting to the financial institution, and this is most often caused by an issue on the bank’s side rather than anything in your file or setup.

    Since you’re seeing this across multiple credit card providers at the same time, it does point to a broader, temporary connectivity disruption rather than individual account problems.

    What to do next:

    • Please wait about 24 hours, then try updating again.
    • If the CC-501 error is still occurring after that, the next step would be to contact Quicken Support, as they may need to review your log files to help identify and escalate the issue if needed.

    You can also review the full details and guidance in this support article.

    Thanks again for bringing this to our attention!

    -Quicken Anja
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