IBKR OL-220-A

rgrossha

Connection not working. Any suggestions?

Quicken Anja

Hello @rgrossha,

Thanks for reaching out! The OL-220 error typically means Quicken is not able to process the file being sent by the financial institution for transaction download.

A few important things to note:

• You may still be able to log in to the IBKR website successfully and still receive this error in Quicken. That’s because the issue is often with the specific file format being sent to Quicken, not your credentials.
• If you’re using a VPN, try disabling it and then attempt the update again, as VPNs can sometimes interfere with the connection.
• First, check Tools > One Step Update Summary to confirm IBKR is the institution producing the error.
• Then open the account register, click Account Actions (gear icon) > Update Now to attempt a manual refresh.

If that does not resolve it, the next step depends on your connection type:

• Go to Tools > Account List and check the Transaction Download column to see the connection method.

If the account is using Direct Connect, you will need to contact IBKR directly. With Direct Connect, Quicken communicates directly with the financial institution’s OFX server, and Quicken does not have access to modify or correct issues on their server. You may need to ask for an online services or OFX specialist and request escalation if front-line support cannot assist.

Thank you!