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20+ years i've used quicken

Michael Vederman

I've navigated every issue as painful as they have been, but whatever is going on in 2026 is the worst.

Quicken is broken, added some mysterious 'cover short' in my fidelity account, messed everything up, then i had to restore from a backup and now restoring from a backup has dropped all my online connections.

It can't figure some out, making more problems, it started adding accounts i didn't ask to add that are already in qucken but it can't figure it out.

and now it is just spinning trying to get things connected again.

at this point, 20 years of being faithful is coming to a crashing end as whatever you have done has corrupted things so badly, i can't even get backups to work.

if you are allowing AI to write code, you should rescind that directive.

this is turning into a fiasco of epic proportions.

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Michael Vederman

and once i restore all the connections, it says they are all bad and need to be reconnected.

i super validated and reset every single account. then i did an update and BAM "please reconnect all your accounts"

QUICKEN IS UNUSABLE. I've lost faith after 20 years, i have no clue what i'm going to do, but we know you know you have problems, you are just being silent about how bad it really is…

also, every single fidelity account downloaded multiple 'cover short' transactions for who knows what.

John QW

Michael's comments represent a resounding sediment here for the tragedy that was (and it seems still is) for Fidelity Conversion from DC to EWC+.

My tenure with Quicken is longer than Michael's by a great deal. And I can say, this particular 'conversion' has to be one of the worst the community here has gone through. The vibe of some of the Quicken 'official' comments here has to some part been one of "this was Fidelity's decision" (to convert). But we all know its more complicated than that. There was a lot of baggage with Direct Connect and QFX/OFX format wars (and fees, paid by payees/banks, billers, to participate). But Direct Connect (at least in the veil of EWC+) was mostly flawless (in a transactional sense). Yes, there were connection issues etc, problems. But nothing really compares, in my opinion, to the Fidelity Implosion, and the multitude of issues we've experienced with EWC+.

Yes there are some security implications from the legacy protocol etc. I don't think that was primary motivator here to jump to EWC+.

I've made the comment before… But Eric (Dunn), if you are listening (or hopefully a Quicken Employee here will listen and forward to you), you owe the community a response… lets call it your next Quicken Update" email blast". There needs to be some level of Mea Culpa here for a transition that was a) forced, b) under-tested (and understatement) , c) rolled out globally without choice.. and d) mopped up slowly, repetitively, and still not completely.

Michael Vederman

this time i removed a lot of the connections and redid everything and it seems ok now. this was the most painful intentional shooting in the foot by quicken itself…

myself, having developed software since 1980s, i can say there is probably some really bad design decision which take the draconian action of just assuming the worst and invalidating everything and just freaking out.

and i have the feeling this has to do with:

'suppose we are down and they try to use quicken, then what?'
'why don't we freak out and then just start taking actions behind the scenes the user has no say in and just assume the worst'
'but we are down, it is not their fault'
'it keeps them busy and thus they don't suspect us as the problem. it's just diversionary tactics.'
'but won't they lose confidence in our ability to execute'
'are you kidding me? and use what? we don't have to be good, we are a monopoly'

prolly also a case of when a program tries to be too smart and makes things worse. i can only imagine the complexity of quicken, but also the complexity of dealing with management who has to justify their job and probably deal with off-shore laborers and the software becomes a secondary consideration to keeping your job.

Michael Vederman

and to whomever rates my posts of having trouble as 'unhelpful'

i'm sorry you believe my asking for help and sharing the issues i am experiencing is unhelpful to you.

i wasn't trying to be helpful, i was hoping (being an optimist), i might understand whether or not others are experiencing similar issues.

as it turns out, yes, but myself having worked for a handful of fortune 100 companies, understand everything must be filtered to minimize the impact of the truth and save face…. thus the alerts are really understated. i find that to be unhelpful.

mshiggins

I have to agree, the anonymous unhelpful votes without the person explaining what they thought was unhelpful are themselves unhelpful.

petermartin1950

I've been a Quicken user since 1994. I have to agree that 2026 has been a horrific start. I've called the Quicken support team and they seem to be lost as to what's going on.

I even tried to upload a sanitized file. Guess what? it's too large to upload. Start there. Amd after spending a total of 2 hours on the phone, the call dropped. No response.

This is awful…[Removed - No Soliciting]

Or, is Quicken not a program for use for beginners with simple finances?

pbmsmit

Yes, I encountered the same issue with my Fidelity account and CVRSRT records that screw up my balance and need a manual fix (or a complete reload with loosing history).

MarcColety

Same issues. For me, I had to go back to a backup over 6 weeks old and then reconnect everything then delete all the cvrShort lines. Then it broke projected balance graph and for that I had to delete all scheduled incomes and add new reminders. It is working fine again but these repeasted sessions of "fixing" mature software is growing wearisome. There is no alternative software that does what Quicken does or we all would be gone already. When it works, it is an incredible tool, when it doesn't we are all in panic because we rely on it so much.

pbmsmit

Yes, I cannot agree more. But to 'enhance quality' they increase pricing every year LOL

It's a pity that Empower has only 80% of the functionality I need, but if you need only transactions and willing to manually group them in Excel with macros then you have a (basic) alternative).

vnolin11

Quicken has been my primary software for over 30 years. For myself, nothing even comes close to what Quicken can do. I maintain 3 separate, parallel, live files and 1 test file that helps me trouble shoot when problems arrive. I do daily backups every day after updating. I also use Fidelity's "Full View" (kind of like the old MINT by Intuit) to give me a snapshot of all my accounts (Fidelity, external banks and credit cards) can give me a fully customizable view if I like.

bethlawyer

I, too, have usen Quicken for 30 years and am so frustrated by whatever is causing the transaction download issues. My PNC accounts, Discover accounts and Fidelity are ALL not downloading. Two weeks ago they all of a sudden DID download correctly. Now the PNC no longer download. What is going on? Is there a fix?

NotACPA

https://community.quicken.com/discussion/comment/20537501#Comment_20537501

One the other hand, I see a lot of complaints, especially of the "piling-on" type, getting marked as Unhelpful … and that seems appropriate to me. Especially when the issues are known to be FI or Intuit (and not Q) caused.

mshiggins

https://community.quicken.com/discussion/comment/20538602#Comment_20538602

Users have been banned for marking posts unhelpful. I avoid marking posts unhelpful for that reason.

Michael Vederman

today, totally broken.

yesterday I reauth'd all my BofA accounts and it worked.

today it's borked because the BofA side is not working, so all my accounts, not connecting and disconnected all at once.

FAILS TO AUTHENTICATE - every time thisurl it takes me to fails!!! 100% FAILURE RATE

https://secure.bankofamerica.com/sparta/auth/cust-auth-consent/obc-cons-auth/?pi=xxxxxxxxxxxx&accountBased%3Dtrue

This is so fncked up. And what do customers get? GHOSTING.

Michael Vederman

Quicken Alyssa - BOFA DOES NOT WORK as you posted. It fails to authenticate, this is through the new quicken workflow.

All the money in the world, still botches the core of it's business and breaks everyone's quicken.

Not impressed.

Michael Vederman

ok, bofa is now using the correct form and all is well again. but what a waste of effort and good faith…

having worked in IT for 40+ years, [Removed - Violation of Community Guidelines]

pbmsmit

@Michael Vederman I fully agree (50+ years in IT). [Removed - Speculation] What I also found out that the backups are little use because after restore it restores only 99% correct. I learned what to look for and correct it after restore.

Deede

I couldn't agree with you more, been using Quicken for the last 22 years. Yesterday's update wiped out all my accounts from 10+ institutions, looking for an alternative. Spent 2 hours yesterday with customer service, even though they're aware of this [Removed - Rant] there was no acknowledgement, acting like it was my fault. [Removed - Rant]

Michael Vederman

[Removed - Sarcasm]

BarryV484

I don't know if this is why your Fidelity accounts are getting wrecked, but the first place I would start is to turn off the Mobile and Web functionality. That cloud sync process damaged many of my accounts - amounts, categories, tags, reminders, you name it. I am still finding leftover anomalies.