Truist Bank OL-301-A Error Resolution (At Least for Me)

Edward Ward

I'm running Quicken Classic Premier on Windows 11 Pro. Like other reports I've seen, payment transactions to Truist stopped working a few months ago (fourth-quarter-ish of 2025). I could add new payees to the bank's billpay system, and I could download transactions. I just couldn't send a payment.

The error message was "Your financial institution has rejected your request. Additional information from your financial institution: Web service call failed [OL-301-A]."

To make a very long, tedious troubleshooting story short, the problem was apparently a new sensitivity to at least some special characters. In the payment I was using for testing, the "description" field in the online payee record was appended to the payee name in the payment transaction separated by curly brackets "{ }". I removed the description from the record so that the payee field no longer had the brackets, and the payment went through normally. From what the Truist third-level (?) support said, I gather that the problem MAY also be triggered by some types of special characters in the memo field as well, but I haven't tested that.

Might be a good place to start troubleshooting if you encounter this problem.

Quicken Anja

Hello @Edward Ward,

Thank you for taking the time to share what resolved this for you—we appreciate it!

An OL-301 error generally indicates that the financial institution has rejected the request, so reviewing any recent changes and confirming requirements directly with the financial institution can be helpful when troubleshooting.

If others are experiencing this error and continue to have issues, we recommend contacting the financial institution to verify that the request is being accepted on their end.

Thanks again for sharing your experience!