Crash starting QW 27.1.66.11

earlem

Application: qw.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at DynamicClass.SetuserId(System.Object, System.Object)
at Newtonsoft.Json.Serialization.DynamicValueProvider.SetValue(System.Object, System.Object)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.SetPropertyValue(Newtonsoft.Json.Serialization.JsonProperty, Newtonsoft.Json.JsonConverter, Newtonsoft.Json.Serialization.JsonContainerContract, Newtonsoft.Json.Serialization.JsonProperty, Newtonsoft.Json.JsonReader, System.Object)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.PopulateObject(System.Object, Newtonsoft.Json.JsonReader, Newtonsoft.Json.Serialization.JsonObjectContract, Newtonsoft.Json.Serialization.JsonProperty, System.String)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateObject(Newtonsoft.Json.JsonReader, System.Type, Newtonsoft.Json.Serialization.JsonContract, Newtonsoft.Json.Serialization.JsonProperty, Newtonsoft.Json.Serialization.JsonContainerContract, Newtonsoft.Json.Serialization.JsonProperty, System.Object)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.CreateValueInternal(Newtonsoft.Json.JsonReader, System.Type, Newtonsoft.Json.Serialization.JsonContract, Newtonsoft.Json.Serialization.JsonProperty, Newtonsoft.Json.Serialization.JsonContainerContract, Newtonsoft.Json.Serialization.JsonProperty, System.Object)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(Newtonsoft.Json.JsonReader, System.Type, Boolean)
at Newtonsoft.Json.JsonSerializer.DeserializeInternal(Newtonsoft.Json.JsonReader, System.Type)
at Newtonsoft.Json.JsonConvert.DeserializeObject(System.String, System.Type, Newtonsoft.Json.JsonSerializerSettings)
at Newtonsoft.Json.JsonConvert.DeserializeObject[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.String, Newtonsoft.Json.JsonSerializerSettings)
at Quicken.Services.SubscriptionInfo.QuickenReceipt.DecodeAndVerify(Byte[])
at Quicken.Services.SubscriptionInfo.SubscriptionClientService.ExportProductInformationSubscrRequestOffline()
at QuickenWindow.ViewModels.MainViewModel.OnSubscriptionOfflineInfoRequest(System.Object, Quicken.Interface.App.SubscriptionInfoArgs)
at QuickenInteropNS.CQWAppManager.raise_SubscriptionOfflineInfo(System.Object, Quicken.Interface.App.SubscriptionInfoArgs)
at QuickenWindow.Helpers.QWAppManagerWrapper.GetSubscriptionInfo()
at Quicken.Services.Mixpanel.MixpanelHelper.InitializeSubscriptionInfo()
at Quicken.Services.Mixpanel.MixpanelHelper.InitCommonData()
at QWClientUploader.BehaviorTracker.TrackBehavior(System.Object, System.String, Quicken.Interface.App.enumEventGroup, Boolean)
at QuickenWindow.ViewModels.MainViewModel.MainViewModel_InstrumentationChange(System.Object, Quicken.Interface.App.InstrumentationEventArgs)
at QuickenInteropNS.CQWAppManager.raise_InstrumentationChange(System.Object, Quicken.Interface.App.InstrumentationEventArgs)
at QuickenInteropNS.CQWAppManager.handleInstrumentation(System.Object, Quicken.Interface.App.InstrumentationEventArgs)
at QuickenInteropNS.CQMainManager.raise_InstrumentationEvent(System.Object, Quicken.Interface.App.InstrumentationEventArgs)
at QuickenInteropNS.CQMainManager.FireInstrumentationEvent(Int32, SByte*)
at <Module>.QMainEvents.StartInstrumentation(Int32, SByte*)
at <Module>._WinMainCRTStartup()

earlem

Same problem starting with shift/ctrl keys held to prevent loading of last file.

All of the latest Windows were installed on Windows 11

earlem

Reinstallation of the various versions of the Net frameworks appears to have fixed this problem.

Quicken Anja

Hello @earlem,

Thank you for coming back to share the update—I’m glad to hear that reinstalling the .NET frameworks resolved the issue for you.

Additionally, crash-related issues were addressed in the latest R66.12 release. If you haven’t already done so, we recommend updating via Help > Check for Updates to ensure you’re running the most current version available.

We appreciate you sharing what worked—that may be helpful to others who encounter similar behavior.