Mountain America Credit Union in Utah - Issues with password

System
System Member admin
edited February 13 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from:

Oakmark Funds & Janus Transaction Download - Issues with Password [Edited]

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Comments

  • JMutah
    JMutah Quicken Windows Subscription Member ✭✭

    Hello,

    I am having this exact same problem with a completely different local bank/credit union. I have 2 links to this back. Some accounts (loans) are Express Web Connect and those work fine with One Step Update. The other accounts (checking/savings/CC) are Direct Connect and that is where I have the problem. They all show the same financial institution. It will not accept my password in Vault, but does accept it in "Reset Account". Please add me to the problem ticket as well. I have also had this problem since a recent suggested update in Nov/Dec.

    There are no threads at all about my bank in the forum, but this is my exact problem as well.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @JMutah,

    Thank you for reaching out! Which credit union are you seeing these errors happening with?

    I look forward to your response!

    Quicken Kristina

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  • JMutah
    JMutah Quicken Windows Subscription Member ✭✭
    edited February 11
    https://community.quicken.com/discussion/comment/20537116#Comment_20537116

    @Quicken Kristina I use Mountain America Credit Union in Utah. Sorry for the late response.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    https://community.quicken.com/discussion/comment/20537114#Comment_20537114
    https://community.quicken.com/discussion/comment/20537298#Comment_20537298

    To start troubleshooting, let's first check for any data file specific issues. Please try validating your data file.  Please save a backup file prior to performing these steps. 

    Validate: 

    1. File
    2. Validate and Repair File... Validate and repair.png
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Let me know how it goes!

    Quicken Kristina

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  • JMutah
    JMutah Quicken Windows Subscription Member ✭✭

    @Quicken Kristina I tried the suggested steps above and that did not fix the problem. It still has an error accepting my password in the OneStep Update box, but has no problem in the Edit Account Details - Reset Account window. I am using Quicken Classic Business & Personal, R65.29 (27.1.65.29).

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    The next step is to restore a backup from before the issue started, if possible. Then test whether the issue persists in the newly restored backup.

    Thank you!

    Quicken Kristina

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