Mountain America Credit Union in Utah - Issues with password

System

This discussion was created from comments split from:

Oakmark Funds & Janus Transaction Download - Issues with Password [Edited]

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JMutah

Hello,

I am having this exact same problem with a completely different local bank/credit union. I have 2 links to this back. Some accounts (loans) are Express Web Connect and those work fine with One Step Update. The other accounts (checking/savings/CC) are Direct Connect and that is where I have the problem. They all show the same financial institution. It will not accept my password in Vault, but does accept it in "Reset Account". Please add me to the problem ticket as well. I have also had this problem since a recent suggested update in Nov/Dec.

There are no threads at all about my bank in the forum, but this is my exact problem as well.

Quicken Kristina

Hello @JMutah,

Thank you for reaching out! Which credit union are you seeing these errors happening with?

I look forward to your response!

JMutah

https://community.quicken.com/discussion/comment/20537116#Comment_20537116

@Quicken Kristina I use Mountain America Credit Union in Utah. Sorry for the late response.

Quicken Kristina

Thank you for your reply,

https://community.quicken.com/discussion/comment/20537114#Comment_20537114

https://community.quicken.com/discussion/comment/20537298#Comment_20537298

To start troubleshooting, let's first check for any data file specific issues. Please try validating your data file.  Please save a backup file prior to performing these steps. 

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

Let me know how it goes!