Discover - Timed Out

DaveD2

Q tells me to reauthorize Discover and sends me to the DIscover web site. I log in and connect sucessfully. I agree to the connection with no problem. However, Quicken tells me the connection timed out. I repeated several times with the same result. Help?

Quicken Anja

Hello @DaveD2,

Thank you for reporting this.

Upon reviewing your account internally, I’m seeing an FDP-390 (CHANNEL_RESET_REQUEST) error. This support article explains how this error typically occurs when the financial institution instance you’re connected to has been discontinued or replaced with a new active connection.

Although the support article referencing this error is written for Quicken for Mac, the underlying cause and resolution apply to Quicken for Windows as well.

Please Follow These Troubleshooting Steps:

1. Create a backup of your Quicken file first.
2. Deactivate all Discover Card accounts in Quicken.
   1. Select the Tools menu and select Account List....
   2. In the Account List, select the account you want to deactivate, and then click Edit.
   3. In the Account Details window, click the Online Services tab.
   4. Click Deactivate next to the service you want to disable.
   5. Click Yes to the message confirming if you want to disable this service. Note: If you do not receive this message, additional information is available below.
   6. Click OK to the confirmation message.
   7. If you have an investment account that is linked to a cash account, you need to deactivate the online services from the investment account which will automatically deactivate the linked cash account.
   8. Important: If you are deactivating/reactivating an account to fix an issue, you'll need to deactivate all the accounts with the affected financial institution that you have activated in Quicken (including hidden ones). Once they're all deactivated, then you can follow the steps to reactivate.
3. Revoke Quicken’s third-party access from your Discover Card account on their website.
4. Reactivate the accounts in Quicken.
   1. Go to Tools > Add Account.
   2. Select the bank for the deactivated account(s). If prompted, select the connection method.
   3. Enter your credentials and click Connect.
   4. When the list of located accounts appears, choose LINK next to each account you want to reactivate.
   5. Click Next then Done on the last prompt.

Let us know how it goes!

DaveD2

Is this a joke? a "simple" 50-step process that you expect me to use? Why does Quicken ask me to click to fix a problem and then fail;?

Quicken Anja

@DaveD2 I understand the steps may seem extensive, and I know that can be frustrating.

The reason for the deactivation/reactivation process is that the connection instance between Quicken and Discover has changed. When that happens, a full reset of the connection is required to establish a new authorization token. Unfortunately, the in-product “Reauthorize” prompt does not always fully resolve this specific FDP-390 error.

While it may look like a lot of steps, the process itself is fairly quick once started. Following them in full is necessary to clear the old connection and allow a successful reconnection.

Please let us know if you run into any specific step that does not work as expected.

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance.

Thank you!

Quicken Anja

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!