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Bug: An attached image gets rotated 90°, after upload, in ~10% of instances

MatthewR

During my ~100 image uploads, across most folders and groups, such uncommanded rotation has occurred about a dozen times. Occurs with both Safari and chrome on latest macOS, using both .png and .jpg formats

I've attempted to 'fix' by:
1. Pre-rotating the image in the opposite direction, then saving, before uploading to LH.
2. Rotating the image in the opposite direction, after uploading to LH.
Neither holds, and neither would be a 'correct' solution.

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Comments

Quicken Kristina

Hello @MatthewR,

Thank you for reaching out! To help troubleshoot, please provide more information:

When did you first notice this behavior?
Are images that were previously correct rotating, or is this happening only with 10% of newly uploaded images?
Is there any pattern to the images that rotate?
1. For example, are they all logos, all a specific shape, etc.?
You mentioned that the two things you attempted to correct the issue did not hold.
1. How long did the "fix" last?
2. Was there anything that seemed to trigger them to revert, such as closing and reopening Quicken Lifehub?

I look forward to your reply!

Quicken Kristina

Hello @MatthewR,

We haven't heard back from you in a while. Do you still need assistance?

Check back and let us know! Thank you.

Quicken Kristina

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance.

Thank you!

Quicken Kristina

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!