FDP-101 when trying to add Nordstrom account (QMac)

System

This discussion was created from comments split from:

Was there ever a resolution to Nordstrom Card?

.

zwheeloc

Using Quicken for Macintosh, trying to add Nordstrom (which is the popular choice) I get the error (redacted some personal info):

$app_build_number: 804.59835.100
$app_version_string: 8.4.2
$model: MacBookPro16,1
$os_version: 26.2
$screen_height: 1440
$screen_width: 2560
aggregator: FDP
app_bundle_identifier: com.quicken.Quicken
clientDocumentId: DA84F1B3-394A-479E-A7C5-1500D5184DCD
cloudStatus: 32
current_appearance: light
current_version_crash_count: 0
dataset_creation_date: 2025-12-28 16:14:43 +0000
dataset_id: 518602676020170496
dataset_platform: QMAC
date (EST): 2026-02-14 17:05:51
date (GMT): 2026-02-14 22:05:51
date (PST): 2026-02-14 14:05:51
desktopFileGuid: DA84F1B3-394A-479E-A7C5-1500D5184DCD
document_qcs_id: 31900015475478528
documentDisplayName: xxxxxxxxx.quicken
documentUserId: 31900015475478528
documentUserName: xxxxxx@mac.com
early_access: 1
executable_architecture: 16777223
installation_id: 1EEC1E32-0BF9-4E9C-9DFC-C61667D52EFB
is_executable_architecture_intel: 1
last30days_crash_count: 0
last48hours_crash_count: 0
launch_id: E437FD73-DBFF-4F9B-98E6-EFE8D6291D35
localTimeZone: America/New_York (EST)
mp_device_model: MacBookPro16,1
rawAggregatorPref: fdp
receiptUserId: 31900015475478528
receiptUserName: xxxxxxxx@Mac .com
subscriber: Subscribed
syncNewAccounts: 1
system_appearance: light
systemTimeZone: America/New_York (EST)
tier: Starter
tier_country: US
total_crash_count: 0
userTypeV2: WINBACK_LEGACY

errors count: 1

error #1
level: 4 (Debug = 0, Critical = 6)

description:
add account error

suggestion:
Try again later.

system description:
institution login: can't setup (MFA response problem)

BID: 12139

FI name: Nordstrom Card Account

request:
{
"mfaResponses" : [
{
"key" : "sH75Nd1w1hmOfgG4HBNwPFyBuTnFX6z8U2V8i2AhEoE=",
"response" : "260596"
}
]
}

response:
{
"status" : "AGGREGATION_IN_PROGRESS",
"institutionLoginId" : "525595642669056512",
"isProcessing" : true
}

pollResponse:
{
"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"channel" : "FDP_DEFAULT",
"cpAggStatusCode" : "FDP-101",
"aggStatus" : "CP_SCRIPT_ERROR",
"isProcessing" : false,
"cpAggStatusDetail" : "Could not Execute '@.scraper.scrapediv' at Position(file=acquire.isl, line=169, column=31, endLine=169, endColumn=73).\nCould not Execute '@.this.getfieldvalue' at Position(file=lib/common_files_library/scraper.isl, line=40, column=20, endLine=40, endColumn=93).\nCould not Execute '@.this.getfieldvaluebasedonpath' at Position(file=lib/common_files_library/scraper.isl, line=308, column=18, endLine=308, endColumn=89).\nCould not Execute '@.this.getfieldvaluefrompage' at Position(file=lib/common_files_library/scraper.isl, line=427, column=15, endLine=427, endColumn=66).\nCould not Execute '@.hb.element'. Error='PlaywrightException: Error {\n message='Error: strict mode violation: locator("//div[contains(@class ,'transactions-list-container')]").locator("//div[@class ='bb-list__item']").nth(4).locator("//span[contains(@class ,'amount bb-amount__value')]") resolved to 2 elements:\n 1) <span class="amount bb-amount__value" data-role="bb-am…>…</span> aka getByText("$248.00")\n 2) <span class="amount bb-amount__value" data-role="bb-am…>…</span> aka getByText("$109.82")\n\n name='Error\n stack='Error: Error: strict mode violation: locator("//div[contains(@class ,'transactions-list-container')]").locator("//div[@class ='bb-list__item']").nth(4).locator("//span[contains(@class ,'amount bb-amount__value')]") resolved to 2 elements:\n 1) <span class="amount bb-amount__value" data-role="bb-am…>…</span> aka getByText("$248.00")\n 2) <span class="amount bb-amount__value" data-role="bb-am…>…</span> aka getByText("$109.82")\n\n at CRExecutionContext.evaluateWithArguments (/app/tmp/playwright-java-5817315484070224773/package/lib/server/chromium/crExecutionContext.js:92:33)\n at async LongStandingScope._race (/app/tmp/playwright-java-5817315484070224773/package/lib/utils/manualPromise.js:96:14)\n at async evaluateExpression (/app/tmp/playwright-java-5817315484070224773/package/lib/server/javascript.js:241:12)\n at async /app/tmp/playwright-java-5817315484070224773/package/lib/server/frames.js:635:22\n at async Frame.retryWithProgressAndTimeouts (/app/tmp/playwright-java-5817315484070224773/package/lib/server/frames.js:923:24)\n at async /app/tmp/playwright-java-5817315484070224773/package/lib/server/frames.js:621:14\n at async ProgressController.run (/app/tmp/playwright-java-5817315484070224773/package/lib/server/progress.js:82:22)\n at async FrameDispatcher.waitForSelector (/app/tmp/playwright-java-5817315484070224773/package/lib/server/dispatchers/frameDispatcher.js:106:85)\n at async LongStandingScope._race (/app/tmp/playwright-java-5817315484070224773/package/lib/utils/manualPromise.js:96:14)\n at async FrameDispatcher._handleCommand (/app/tmp/playwright-java-5817315484070224773/package/lib/server/dispatchers/dispatcher.js:96:14)\n}\nCall log:\n- waiting for locator("//div[contains(@class ,'transactions-list-container')]").locator("//div[@class ='bb-list__item']").nth(4).locator("//span[contains(@class ,'amount bb-amount__value')]")\n' at Position(file=lib/common_files_library/scraper.isl, line=456, column=18, endLine=456, endColumn=43)."
}
],
"mode" : "DISCOVER_AND_ADD_ACCOUNTS",
"institutionLoginId" : "525595642669056512",
"isProcessing" : false
}

Quicken Kristina

Hello @zwheeloc,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark the Community Alert linked below to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

https://community.quicken.com/discussion/7957398/ongoing-1-15-25-nordstrom-card-account-cc-511-501-fdp-530-101

Thank you!

(Ticket # 11376942/CTP-11417)