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Discover Card Issue

CJHHFNY

I have tried to reauthorize my Discover Card accounts in Quicken and have followed the instructions provided by Quicken. I was able to reauthorize my wife's card, but not mine. When I try to reauthorize my account, I receive the following message from the Discover website:

I have called the number and talked with customer service and web support at Discover. They say nothing is showing as a problem on their end. They say this issue on Quicken's side?

I am on release R65.29

Any ideas?

CJHHFL

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Comments

Quicken Laura

Hi @CJHHFNY,

Thank you for sharing the issue you are experiencing. The error message you are seeing may be related to a known issue we are experiencing with multiple customers as well. Our team is already working on it, although there is no ETA for the resolution. You can refer to this alert for more updates.

https://community.quicken.com/discussion/7971115/new-2-13-26-discover-page-not-available-error-with-contact-info

In the meantime, you can try troubleshooting the issue by clearing your browser's cookies and cache, or try another browser.

We really appreciate your patience.

If you have more questions, please let me know!

CJHHFNY

Thanks for the update Laura. I will try a different browser and report back.

CJHHFNY

I just tried Edge and received the same message.

I will wait for the resolution.

Quicken Laura

Hi @CJHHFNY,

Thank you for the update and for trying the suggested steps, including switching browsers. We appreciate your efforts and your patience while we continue investigating the issue.

If you have not already, please try the troubleshooting steps in the alert.

Attempt to sign in on the Discover website and update your MFA information, including your phone number.
Stay logged in to the Discover website and attempt the migration in Quicken again.
If this does not work, and you have already contacted Discover technical support and they are unable to help you, please contact Quicken technical support.

Thank you for your patience.