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deleted bill reminders keep reappearing after restarting quicken

QknBB

I use windows and back up to dropbox. I have seen in the community that others have this problem as well. When will a fix be available?

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Windows

Bill Reminders

Accepted answers

Quicken Kristina

Hello @QknBB,

Thank you for letting us know you're encountering this issue. To help troubleshoot, in addition @RalphC's recommendation to check if you have Mobile and Web enabled, please answer these questions:

When did you first notice this issue?
Does this affect reminders linked to an online biller?
Does this affect manual reminders?
Is the issue triggered by opening the Quicken program, or is something else (like running One Step Update or syncing to the Quicken cloud) triggering it?

I look forward to your reply!

All comments

RalphC

Do you have Mobile and Web enabled?

Quicken Kristina

Hello @QknBB,

Thank you for letting us know you're encountering this issue. To help troubleshoot, in addition @RalphC's recommendation to check if you have Mobile and Web enabled, please answer these questions:

When did you first notice this issue?
Does this affect reminders linked to an online biller?
Does this affect manual reminders?
Is the issue triggered by opening the Quicken program, or is something else (like running One Step Update or syncing to the Quicken cloud) triggering it?

I look forward to your reply!

QknBB

Here are answers to your questions:

it's been going on for at least a couple of months.
It does not affect other reminders
It does not affect other manual reminders.
After I delete the recurring reminders, they seem to come back after a one step update.
The reminders affected are recurring reminders.

Hope this helps you solve this issue.

Thank you.

QknBB

@RalphC

Yes, mobile and web are enabled. should they be to fix this issue?

UKR

Are you Syncing to Mobile/Web? Is the Sync option in Edit / Preferences / Mobile & Web turned on?
AND
do you actually use the Mobile app on your smartphone or the Quicken on the Web browser-based app?

The Sync process has been suspected of a number of weird things happening with Quicken, up to and including deleted reminders coming back to life after running a Sync. Could your problem be caused by Sync?

• If you answer "yes" to the 1st question and "no" to the 2nd question, turn Sync off completely. You don't need it. The Sync process should only be used in conjunction with the Quicken app for Smartphones or the Quicken on the Web browser app. It cannot be used as a replacement for backing up and restoring your Quicken data file.
• If you answer "yes" to both questions, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.

How to reset Sync to Cloud
• Log out of your mobile app, then do this on your desktop / laptop:
• Go to Edit / Preferences / Mobile and Web
• Click the "Reset your cloud data" link and follow the instructions until it is complete.
• Sync your desktop file to the cloud
• Now log back into your mobile app

How to turn off Sync to Cloud for the current data file
• Go to Edit / Preferences / Mobile and Web
• Change the Sync radio button and set it to OFF

QknBB

I turned off the sync, then deleted the recurring bill reminders am now doing a one step update…. deleted recurring bill reminders did not return! Hope this sticks. What is the downside of turning off the sync for mobile and web?

Quicken Kristina

Hello @QknBB,

Sorry for the delayed response. I didn't receive any notification that you had posted. To answer your question, the downside of turning off sync is that you won't be able to view/edit your Quicken file in Quicken on the Web or in the mobile app. If that's not a feature you use, then there is no downside.

I hope this helps!

Quicken Kristina

Hello @QknBB,

We haven't heard back from you in a while. Do you still need assistance?

Check back and let us know! Thank you.

Quicken Kristina

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance.

Thank you!

Quicken Kristina

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!