cc-511

Treecia
Treecia Quicken Windows Other Member
edited February 17 in Errors and Troubleshooting (Windows)

I can't get my transactions from my bank anymore. Giving me an error code of cc-511. I see others have had this problem on occasion. Can't figure out how to fix this. Please help.

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Treecia,

    Thank you for reaching out.

    First, to check and make sure this is not part of a known issue, could you please let us know the name of the financial institution you’re experiencing this error with?

    The CC-511 error occurs when Quicken is unable to connect to your bank to retrieve recent transaction information. In most cases, this is a temporary issue, and we are typically already aware of and working to resolve it when it appears.

    What to do next:
    Please wait 24 hours and then attempt to update again.

    If the error persists after 24 hours, please contact Quicken Support. This type of issue may require our support agents to review log files to determine the underlying cause and escalate if needed.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    We haven't heard back from you in a while. Do you still need assistance?
    Were you able to contact Quicken Support?

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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