Account balances not updating causing reconcile to fail

rbhsv

V R65.29 Build 27.1.65.29 - Windows 11 Enterprise
I have multiple accounts in Quicken, Checking, Savings, Credit Card, etc and for sometime they all have exhibited the same behavior.

When I perform a one step update (or update of single account manually), The transactions for the accounts are downloaded but the current balance is NOT, resulting in problems with reconciliation.

Clicking on the "i" next to Online Balance in the lower part of screen, it shows an as of date of January 26 (see attached screenshot) - it is the same date for all accounts. After downloading, reconcile just says there is nothing to reconcile I assume because all the downloaded transactions are after January 26. Resetting the accounts has no affect.

What does seem to have an affect is signing out of my Quicken account and then signing back in. After this, I can update a single account once. After that, I have to sign out and back in to update another account (or the same account again).

I have also tried a validate/repair which did not fix the issue.

rbhsv

As an interesting side note to this, I just noticed that my version (R65.29) is not the latest (R66.12) but if i go into help and check for updates it tells me my version is up to date..

Quicken Alyssa

Hello @rbhsv,

Thank you for sharing your experience and reporting the issue you are seeing.

Many troubleshooting steps that I would have recommended, you have already tried, so great job with that! I do have some follow-up questions for you.

• Approximately when do you think this issue started?
• Are you running any VPN, Antivirus, or Firewall?
  • If so, try temporarily disabling it.
• Where is your data file located?
  • You can check this by going to File. The first file listed is the one you are currently in. The file pathway will be displayed there. That's what we are looking for.
• Is your file being backed up/synced by any third-party services like Carbonite, OneDrive, or Backblaze?

Looking forward to your response!

rbhsv

Thanks for your response.

I started noticing it several weeks ago so I'm thinking the Jan 26 date that is shown is probably when it started.

I have windows defender running on my pc and ad blocking/intusion detection running on my router. I disabled all of that to no avail.

My data file is local to this pc and is backed up nightly to a NAS using Syncback.

NotACPA

@rbhsv, a bit more info would be helpful.

When you do TOOLS, Account List … what shows in the "Transaction Download", "Last Download" and "Financial Institution" columns next to the problem accounts?

And, when you click HELP, About Quicken … what shows as your Q product name (near the top) and your "Subscription Valid until …" date?

rbhsv

Interestingly all the problem accounts (Except for Sam's Club) show a last download of Jan 26 but I download transactions every day. T

rbhsv

I decided to disable online services on the chase account and re-enable it to see if that made a difference. It did not and now I see this

I then did a super validate which didn't make any difference

rbhsv

Signing out/back in on my quicken account and then doing an update on that account brought in the cuurent balance

rbhsv

After consulting with Grok here is what I did:

I turned off cloud sync entirely as I do not use the mobile app anymore. I then signed out and back in.

I performed a one step update and it downloaded several transactions from 2022 that were duplicates of transactions already in the register. After deleting those, the accounts did reconcile and the online balances seem to be correct.

I will check tomorrow to see if this continues to work