Having trouble downloading one of several accounts at SchoolsFirst FCU

Tominator
Tominator Quicken Windows Subscription Member ✭✭✭
edited February 21 in Download, Add/Update Accounts (Windows)

I have 4 accounts (checking, savings, money market & mastercard) under one member ID at SFFCU and 2 accounts (checking, savings) under another at SFFCU. The problem is Quicken only sees ONE of the two under the second ID. It keeps asking if I've closed the account. It used to download just fine. I've tried deactivating and re-adding but it doesn't help. I can log into the bank website and see everything just fine. Any clues?

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Tominator,

    Thank you for reaching out! To help troubleshoot this issue, please provide more information:

    1. When did you first notice this issue?
    2. Was the account previously connected and downloading into Quicken?
    3. Are you seeing any error codes along with that error message?
    4. Which of the two accounts is Quicken not seeing?
    5. Have there been any transactions, other than automatic interest payments, in the problem account within the last 90 days?
    6. Is the problem account a sub-type of another account?
    7. Are you the primary account holder?

    I look forward to your response!

    Quicken Kristina

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