CC-901 at Fidelity Investments

EvDob

Quicken says Fidelity wants me to reauthorize my account access. Why?

Quicken Anja

Hello @EvDob,

After checking your account internally, it looks like Fidelity is currently returning an FDP-350 internal error, which can present in Quicken as a CC-901 error.

For context, CC-901 generally appears when Quicken detects that your account authorization needs to be refreshed. This can happen if:

• Your security token has expired and you need to reenter your credentials.
• Your login information needs to be refreshed.

You can resolve this by reauthorizing your Fidelity account:

1. Click Reauthorize in Quicken.
2. Click Sign In on the next dialog.
3. Enter your Fidelity username and password, then click Sign In.
4. Select the accounts you want to authorize and click Authorize.
5. You should see a Success message once complete.

Important: If you have multiple Fidelity accounts or instances in Quicken, you may need to authorize each one individually. Make sure you don’t uncheck accounts unless you don’t want them in Quicken, as that would revoke their authorization.

If reauthorizing doesn’t resolve the issue, you may need to follow the steps in this support article to deactivate and reactivate the affected accounts.

Let us know if you continue to see the error after completing these steps.

Thank you!