Quicken will not connect to bank on one account but will connect on other

TCTIETJE

I have several accounts at the same bank but under different log in criterial. Quicken will connect with some but not the other. I have double checked and can log in through the main site with the password, but not through quicken.

Quicken Anja

Hello @TCTIETJE,

Thanks for reaching out to tell us about this issue!

To better assist you, could you please provide the following details?

• What is the name of the bank in question?
• Was the account you're currently not able to connect, ever successfully connected in the past?
• What is the account type of the account that's not able to connect?
• Do you receive any specific error message(s)/code(s) while trying to connect this account, or does the account simply not populate?
• Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
  • Please provide the exact file path as shown in the example below.
• Have you attempted any troubleshooting steps so far? If so, what were they?
• Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
• Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
• When did this issue first start occurring?

Your answers will help us diagnose the issue more effectively.

Looking forward to your response!

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance.

Thank you!

TCTIETJE

It is a Synchrony account and I am still getting the error. I can download one credit card (my spouse and I have different accounts), but when I try to add my spouse card it errors out no matter what.

Quicken Anja

@TCTIETJE Thanks for following up!

I took the liberty of checking the account connection on our end and see that you're receiving an internal FDP-103 (CC-503) error.

This is a known issue with Synchrony Bank cards and has been escalated internally, though we do not have an ETA available at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

We apologize for any inconvenience in the meantime! Thank you.