Rocket Mortgage - Connects but shows zero balance

Mitch104
Mitch104 Member ✭✭✭
edited February 21 in Download, Add/Update Accounts (Windows)

For the last week (I've tried twice), I was able to get Rocket Mortgage to connect, but even though on the setup screen it shows my current balance (-XXXXXX), once it finishes it shows a zero balance in Quicken and when I go to details it says the loan is paid off. Has anyone else seen this issue?

I was excited that the connection finally worked, but now it's another issue. Sigh.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Mitch104,

    Thank you for letting us know you're seeing this problem. To help troubleshoot, please provide more information:

    1. Was the account originally with Mr. Cooper?
    2. Was the account previously connected and updating correctly?
      1. If it was, which connection option was it using?

    I look forward to your response!

    Quicken Kristina

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