Fidelity Transactions Not Downloading this Morning

rbridges01
rbridges01 Quicken Windows Subscription Member ✭✭✭

All -

None of the Fidelity transactions downloaded this morning. No errors received on the OSU.

Hopefully not a repeat of the issues encountered by all late last year.

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Comments

  • Doug Giannotti
    Doug Giannotti Quicken Windows Subscription Windows Beta Beta

    Same is issue. OSU goes through fine, pulls all other accounts but nothing from my Fidelity accounts and as stated, it throws no error on the screen.

  • rbridges01
    rbridges01 Quicken Windows Subscription Member ✭✭✭

    Closed down quicken and ran OSU and Fidelity transactions came through.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @rbridges01 & @Doug Giannotti,

    Thank you for posting about this!

    @rbridges01—I’m glad to hear that closing and reopening Quicken resolved the issue and that your Fidelity transactions downloaded successfully afterward. Thank you for confirming!

    @Doug Giannotti—When you have a moment, could you please try the same—closing Quicken completely, reopening the program, and then running One Step Update again to see if the transactions come through?

    If the issue persists after that, please let us know and we can look into it further.

    Thank you!

    -Quicken Anja
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  • Chuck56
    Chuck56 Quicken Windows Subscription Member ✭✭✭✭

    Didnt work for me. Note from Fidelity says it is down from 9am - 10am CST. I will try again in 20+ minutes.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Chuck56,

    Thank you for chiming in. Based on what you described, please see the main thread on this topic where other users have reported the same issue today:

    If you haven’t already, please submit a problem report from Help > Report a Problem in Quicken with your log files attached. This will allow us to include your details in our ongoing ticket (CBT-1044) for investigation.

    Thank you!

    -Quicken Anja
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  • Chuck56
    Chuck56 Quicken Windows Subscription Member ✭✭✭✭

    FYI. Just got a clean Fidelity download. No errors