Bill Reminders change when I backup or do a One Step Update [Edited]

Question

I have my credit cards set up so that it automatically enters for the month things that are monthly, but when I purchase something, I enter it for this instance, so it is not affecting my monthly number.  When I do a backup or One Step Update, it erases the entry but not the dollar value.  I don't even have these cards set up on any Quicken updates.  How do I have Quicken leave the registry alone?

[Edited - Readability]

Quicken Laura · Answer

Hi @bpapo,

Thank you for following up and for providing the screenshots. As mentioned, we’ve recently received a few additional reports from users experiencing similar behavior with split transactions in income reminders.

Would you be able to send your log files so we can forward them to the appropriate team for further investigation?

To send your logs:

* Open Quicken
* Click Help
* Select Report a Problem
* Click Send to Quicken

Once submitted, please let us know. I look forward to your response!

bpapo · Answer

Hello Laura

Attached are the files before and after a Onestep. This happens to all the For this instance every time I do a Onestep . Although the amount is correct it erases all my entrees for that Instance and reverts back to the regular entree. I also have to use one drive since I travel and use two computers to manage my Quicken. Quicken doesnt allow multiple computers . So when I switch computers I pull up the last saved.

Screenshot after one step.png

Screenshot before one step.png

Quicken Laura · Answer

Hi @bpapo,

Thank you for getting back to us. I appreciate the time you took to answer the questions. It's true; other users have recently reported a similar issue with bill reminders.

I haven’t been able to replicate the issue on my end. Could you please attach screenshots of the reminder before and after the issue occurs? For instructions on attaching a screenshot, you can refer to this Community FAQ. Alternatively, you can also drag and drop screenshots directly into your response if the option to attach a file isn’t available.

It’s also worth noting that saving the Quicken data file to a cloud server, such as OneDrive, can sometimes lead to file corruption. To rule this out, I suggest moving the file to a local, recommended location:

Default Recommended Location

C:\Users\username\Documents\Quicken

Steps to Move Your File

* Close Quicken if it’s open.
* Open File Explorer and locate your current Quicken data file (.QDF).
* Right-click the file and select Copy (or Cut if you prefer to move it).
* Navigate to C:\Users\username\Documents\Quicken.
* Right-click inside the folder and select Paste.
* Once copied, double-click the file in its new location to open it in Quicken.

Validate the File

Validating the file helps clear errors and fix possible file corruption:

* Go to File > Validate and Repair File.
* Select Validate File.

* Click OK.

After completing these steps, please check whether the issue persists and let me know the results.

If you would like to be automatically notified of any responses in this thread, you can bookmark it by clicking the bookmark ribbon in the upper right corner.

I look forward to your response!