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Unable to upload PDF to LifeHub

ksstorms1105

I'm unable to upload my Life Insurance policy - I've tried several times and keep getting the same error message. See screenshot attached. Please help.

Screenshot 2026-02-23 at 6.31.55 PM.png

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Quicken Kristina

Hello @ksstorms1105,

Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information:

How large is the file?
Are you able to attach other files?
Which web browser are you using (Chrome, Edge, FireFox, etc.)?
- Do you encounter the same issue when using a different browser?

I look forward to your reply!

ksstorms1105

The file is 4.3MB MacOS Tahoe 26.3; Google Chrome browser.

Quicken Kristina

Thank you for your reply,

To confirm it's not an issue with the file itself, please verify that you can open and review the file. If you are unable to open/view the file, I recommend getting another copy.

If you can open the file and review it without issues, then please answer these additional questions:

Are you seeing this error immediately when you try to attach the file?
What kind of item are you trying to attach it to (contacts, financial institutions, etc.)?
What is your internet's upload speed?

Thank you!

ksstorms1105

I can open the file just fine on it's own. It "uploads" for awhile, says it's going AI Magic or something like that, then I get the error message. Entire process probably takes 60 seconds. I am trying to attach a Life Insurance policy. My internet upload speed is 850 Mbps.

Quicken Kristina

Thank you for your reply,

I forwarded this issue to the proper channels for further investigation and resolution. In the meantime, please test whether you can upload the file in an alternate browser, just in case a browser setting or extension is causing the issue.

Thank you!

(QLH-4453)

ksstorms1105

I just tried in Safari and had the same result.

Quicken Kristina

Thank you for the additional information,

I added it to the ticket.

Thank you!