Unable to upload PDF to LifeHub

ksstorms1105
ksstorms1105 QuickenLife Hub Member
edited February 23 in Errors and Troubleshooting (Quicken LifeHub)

I'm unable to upload my Life Insurance policy - I've tried several times and keep getting the same error message. See screenshot attached. Please help.

Screenshot 2026-02-23 at 6.31.55 PM.png
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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @ksstorms1105,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information:

    • How large is the file?
    • Are you able to attach other files?
    • Which web browser are you using (Chrome, Edge, FireFox, etc.)?
      • Do you encounter the same issue when using a different browser?

    I look forward to your reply!

    Quicken Kristina

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  • ksstorms1105
    ksstorms1105 QuickenLife Hub Member

    The file is 4.3MB MacOS Tahoe 26.3; Google Chrome browser.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    To confirm it's not an issue with the file itself, please verify that you can open and review the file. If you are unable to open/view the file, I recommend getting another copy.

    If you can open the file and review it without issues, then please answer these additional questions:

    • Are you seeing this error immediately when you try to attach the file?
    • What kind of item are you trying to attach it to (contacts, financial institutions, etc.)?
    • What is your internet's upload speed?

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • ksstorms1105
    ksstorms1105 QuickenLife Hub Member

    I can open the file just fine on it's own. It "uploads" for awhile, says it's going AI Magic or something like that, then I get the error message. Entire process probably takes 60 seconds. I am trying to attach a Life Insurance policy. My internet upload speed is 850 Mbps.

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