Issues with connecting to First Technology Credit Union

vmrao

Hi,

I have been using Quicken to download transactions from 2 checking accounts at First Tech. Recently I had to reactivate the connection because there was some issue. When I reactivate the connection, it does not show the 2 existing checking accounts in my Quicken Account. Any help to resolve this is appreciated.

Thanks

vmrao

I am using the latest Quicken Desktop for Windows on a Windows 11 PC

Quicken Anja

Hello @vmrao,

Thanks for reaching out to tell us about this issue!

To better assist you, could you please provide the following details?

• Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
  • Please provide the exact file path as shown in the example below.
• Have you attempted any troubleshooting steps so far? If so, what were they?
• Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
• Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
• When did this issue first start occurring?
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
• When you attempt to reactivate the connection, are you doing so via;
  • Online Services tab > Set up now…, or
  • Tools > Add Account

Your answers will help us diagnose the issue more effectively.

Looking forward to your response!

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja

Hello again,

Checking in once more before this thread is closed.
Let us know if you still need assistance.

Thank you!

Quicken Anja

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!