quicken files (.qfx) from vancity will not upload to quicken

JSlick
JSlick Quicken Canada Subscription Member
edited February 26 in All Things Canadian (Mac)

I can't automatically update my VanCity accounts any more. I am using Quicken Deluxe Canada Version 8.4.2 (Build 804.59835.100).

So as a workaround, I went to VanCity and downloaded the .QFX file for one of my VanCity accounts. The data will not upload to Quicken.

I am soooo frustrated at this point. What are my options?

Thanks,

Jean

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @JSlick,

    I completely understand your frustration—especially when both connection updates and manual imports aren’t working. Let’s break this down.

    After checking your account, I can see that you’re currently experiencing a repeat FDP-102 error following a failed Multi-Factor Authentication attempt. This is a known issue at the moment. I recommend referring to this Community Alert for ongoing updates, as any status changes will be posted there. At this time, there is no ETA for resolution.

    Regarding the .QFX file import:

    In most cases, issues with QFX files need to be addressed by the financial institution, since they generate and provide the file. However, to determine whether this is a file formatting issue or something occurring within Quicken, we’ll need a bit more detail from you.

    Could you please clarify:

    • What exactly happens when you try to import the file?
    • Do you receive an error message or code? If so, what does it say?
    • Does nothing happen at all?
    • How are you importing the file—by double-clicking it from your Downloads folder, or by going to File > Import from within Quicken?

    Once we have that information, we can better determine the next steps.

    Thank you!

    -Quicken Anja
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  • Boomerang
    Boomerang Quicken Canada Subscription Member ✭✭
    edited February 28

    Let's deal with the issue. This problem has been in existence for well over a month between Quicken and Vancity. [Removed -Rant/Speculation]

  • Arctic Hare
    Arctic Hare Quicken Windows Subscription SuperUser ✭✭✭✭
    https://community.quicken.com/discussion/comment/20540041#Comment_20540041

    Try this:

    • Edit > Preferences > Quicken ID & Cloud accounts > Sign in as a different user > Type "yes" on the bottom > Sign out > Then try to sign back into Quicken.
    • Once you've completed the above step, then try running a One Step Update.
  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta

    In Quicken Mac, to sign out of your account you simply select the "Sign Out…" option from the Quicken menu.

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