Quick Pay stuck on "Processing". Cannot cancel payment

cjncnqst
cjncnqst Quicken Windows Subscription Member, Windows Beta Beta
in Paying Bills, Online Billers & Reminders (Windows)

I have several bills that are stuck in 'Processing (Quick Pay)'. Payment Status says "Payment Successful" and the billers themselves have recognized the payment. Here is what I've tried:

  1. Pressing the Cancel button: "Quicken was unable to cancel the payment with was processing.".
  2. Selecting the Refresh bill option: pop-up screen comes up for a second, closes with no change.
  3. Selecting Add Bill from the Bills header: "No new bills were found for this institution. You are trying to add a bill for Capital One Card Services. However one or more bills from the same bank are already set up on your bill dashboard." I login to reauthorize and no change.
  4. Review and Repair: None of the three options remedied the issue, though they all said "Validation complete".
  5. Closing Quicken: No change.

Looking at previous posts on the same topic, it seems that this has been an issue for several years. I consider this to be a bug. It is frustrating to have such a stark separation between what I want to do and what I actually can do.

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