Quick Pay stuck on "Processing". Cannot cancel payment

cjncnqst

I have several bills that are stuck in 'Processing (Quick Pay)'. Payment Status says "Payment Successful" and the billers themselves have recognized the payment. Here is what I've tried:

1. Pressing the Cancel button: "Quicken was unable to cancel the payment with was processing.".
2. Selecting the Refresh bill option: pop-up screen comes up for a second, closes with no change.
3. Selecting Add Bill from the Bills header: "No new bills were found for this institution. You are trying to add a bill for Capital One Card Services. However one or more bills from the same bank are already set up on your bill dashboard." I login to reauthorize and no change.
4. Review and Repair: None of the three options remedied the issue, though they all said "Validation complete".
5. Closing Quicken: No change.

Looking at previous posts on the same topic, it seems that this has been an issue for several years. I consider this to be a bug. It is frustrating to have such a stark separation between what I want to do and what I actually can do.

Quicken Kristina

Hello @cjncnqst,

Thank you for letting us know you're seeing this issue. To help troubleshoot, I checked our internal tools and can see that the payments are showing as Completed. Since it's stuck in Processing in your file, it's possible that your file is out of sync with Quicken's servers. To troubleshoot, please navigate to Help > Refresh Sign in and follow the prompts.

Please let me know how it goes!

cjncnqst

I refreshed my sign-in, but still no change to the 'Processing (Quick Pay)'. It does know that the payment completed successfully 15 days ago. The most frustrating part of this is that the most sensible options don't even seem to exist.

I should be able to Quick Pay ANY TIME I want. There should be no dependency on whether an earlier payment is still processing.

Additionally, the inexplicable distinction between Bills and Billers and Payees and Accounts and Reminders and Scheduled Transactions is positively maddening.

Quicken Kristina

Thank you for your reply,

Since refreshing your sign-in didn't resolve the issue, I recommend contacting Quicken Support directly for further assistance, as they have tools we can't access on the Community and can escalate issues as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

In the meantime, if any of the bills are coming due soon, I recommend using an alternative payment method while working to resolve this issue. Usually, you can pay directly through the biller's website. Most financial institutions also have a bill pay service you can use.

I apologize that I could not be of more assistance!