Fidelity NetBenefits Downloading Incorrect Prices Outside Trading Hours

dsmith5010

Since approximately update R66.18 Build 27.1.66.18, Fidelity NetBenefits appears to download incorrect pricing data when I sync outside of trading hours. I am not completely certain the issue began with that release, but the timing seems to align.

I have 10 funds in my NetBenefits 401(k). When I sync early in the morning before the market opens or on weekends, Quicken imports a price from a prior trading day instead of the most recent close. Sometimes it pulls the previous day, sometimes several days earlier. In every case, the imported price shows a High and Low of 0.00.

For example, on 2/26/2026 at 8:00 AM, the sync imported prices dated 2/20/2026 for multiple funds. I have included examples for two of the ten funds below.

To correct the issue, I must:

1. Open each affected investment
2. Edit the price history
3. Delete the erroneous price entry
4. Disable automatic price updates
5. Wait until the market opens before syncing again

If I forget to disable automatic price updates, the problem automatically repeats on the next out of hours sync.

This is happening consistently across all 10 funds. It is more than just an inconvenience. It can cause my 401(k) balance to be overstated or understated by thousands of dollars on any given day.

Is anyone else experiencing this issue, and is there a fix planned?

LBSAX:

PEOPX